Toby Carvery Willingdon Drove

When i arrived after booking online to dine at this Restaurant, there was no table booked for me and the Manager told me i must have come on the wrong day, but after showing him the proof of booking on my tablet as it was really busy with all the tables full, rather than send me away, he went and got a table cleaned for me, so great customer service! My server was a lovely lady also, but sadly the food was not up to standard like my last visit there earlier this year, as after queuing for ages there was no pork, the beef fatty, i had the last stone cold yorkshire pud, no roast potatoes, very limited veg of peas and carrots, then when i went to get some gravy, there was none as all the containers were empty, i obviously chose the wrong time to dine (6.30pm), but next time i will book with Toby directly, as that situation was embarrassing and made me loose my appetite before even sampling the food, i should of just left and re-booked for later that evening, disappointing!

Refused to accept booking due to a head office arranged training session for the evening, so closed ; even though the website still showed them as open!! Unacceptable !!

This topped to be my worst dining experience in my life. The whole experience was appalling. Carvery was disgusting. Service non existent. Manager a poor excuse of a person. Some staff were VERY rude. Toilets were disgusting. Never ever going back. Will be reporting my experience to Mitchell Butlers direct. More so as they embarrassed me I used to be a manager for Toby Restaurants many years ago and what I experienced would result in summary dismissal for the manager and all employees in my day.

A wonderful place for a quick 'fill it up' or a cozy evening meal. the cheapest restaurant in the united kingdom, when it comes to a full spread with the choice of carvery options, where they even mix and fit their meat. for the professed herbivore or dedicated vegetarian, there is even a delicious cornucopia of fresh seasonal vegetables never less than six fresh vegetables of the season, plus the traditional 3 types of kartoffels, carrots, pastas, etc. and for those who are in need: we are happy to say that licensed service animals are warmly received in advance, but recommended for those who are in need: great lunch and nice dinner. they can even enjoy a traditional full english brekkie at most toby locations in the UK!

26 minutes soon advised and was asked to wait what we did. but tables very dirty and not from past peoples lunch, dirty tellers, uneaten eating and chaos around. a chef in white was at the end to clean the tables. extremely slow service from our waitresses who have never given as much as their names or have shown us where something was or even has explained to us that sharpened us. it seems to be a very general lack of personal. but in the words, we had a very good meal, much meat hot vegs etc.