Dunkin' - East Winthrop

Frozen coffee had mold in it, if I could post pics on the review I could gross

I've been going to this Dunkin on and off for the last few months. At first, everything was great. Great customer service. Great products (to an extent). But starting in December of 2022, I started to have not very great experiences. In the LRG iced lattes I've been ordering, there started to be espresso grounds floating in my coffee. I used to work at Dunkin. A few over a stretch of different states. I can understand a fluke happening from lack of attention, trying to keep up drive times, etc. So the first two times this happened, I remained understanding. I got replacements. I gave multiple chances to fix the mistake. When the third time happened, I was able to grab a replacement but I discussed with whomever was in charge about being a bit more diligent in cleaning the machines. It's very unsanitary and disgusting. It has happened two other times now, and I decided to strain the coffee before tossing it. The fourth time this happened, I strained the coffee and I showed the photos from 1/11/23 to whomever had been working that night. I did receive a refund. In between that time and the next, when I placed my latte orders, I made sure to ask the team member over the intercom to make sure the grinds holder was washed before my latte was made. The orders came out fine. The fifth time this happened, which was today (1/15/23), I did the same. I asked them to make sure the grinds holder was washed. I was reassured they'd make sure. But today I was met with disappointment, and disgust. I strained it again. And tossed it again. Will be coming for a refund tonight, and I won't be returning.

I am the only customer in this place and the cashier turns her back and made me wait. The coffee was not made correctly. And the only person who was polite was the young man who made the coffee.Worst Dunkin Donuts I've ever been in. The counters are cluttered with everything. No napkins or straws or anything like the other Dunkin Donuts have out for the customers. Very dirty place. Will never return there again.Your employees need a class on customer service. With out customers you all have no jobs

I can relate to all the Bad reviews here because having gone here several times a good experience was sadly rare. I understand that they are super busy and give them credit for as hard as they have to work though.

What a great dunkin! Everyone was so nice! Great coffee and donuts!Kid-friendliness: GreatParking: Plenty of nice parkingWheelchair accessibility: Its just fine to get in and out