Captain D's - East Rockingham

Usually all Captain D's be on point with their country style fish dinner. But this location here has my fish cold, dried up, hard and in tiny pieces? And I think they did this because I went through the drive-thru. Luckily I was headed outta town, because I would of took it back?

I was hungry for a fish plate in a hurry, I had small coupons that came in the mail, 2 piece and fries 6 bucks. Hit the spot and it was all just cooked, nothing cold. I ate an early dinner in the parking lot and it was great. I ordered spicy fish and it actually was, unlike other restaurant chains with spicy . Next time I will build up an appetite and go in and get some catfish and some real sides and enjoy my meal. I hope they got the fried okra right ?.

The battered fish cooked spicy, was a delicious surprise. Didn't know it was offered, until I arrived.

Sweet tea tasted like dirty water with a hint of sugar and they wanted to charge 3xtra to replace it.

I generally try to take an understanding approach ? when dealing with drive-thru ordering simply because I have several years of experience managing within the industry. However, this particular visit rubbed me completely the wrong way!!! ?I was asked for my order. I replied with a 2 piece battered-fish meal. Then, the young lady asked if I wanted fries and coleslaw, to which I replied, Yes. Next, she asked for my drink, to which I replied, sweet tea mixed with lemonade, please!She proceeded to give me my total, and I awaited my time in line.At the window, she processed my payment and gave me my order, right?Luckily, I parked in a parking spot and checked my order! I had my drink and 2 pieces of batter-dipped fish. No fries or coleslaw!So, I drove back around, and when I asked the young lady about the missing fries and coleslaw. She looked at me as if I was speaking a foreign language and, with a smug attitude, asked to see my receipt.I gave it to her, and she replied that the girl rang it up wrong and that I wasn 't charged for my fries and coleslaw! So I asked, Are you going to provide that for me since YOU CLEARLY MADE THE MISTAKE!She said, NO, I can cancel the first transaction and recharge you the correct amount! I politely DECLINED! I DON 'T TRUST YOU PLAYING WITH MY CARD! I 'm in Information Technology and Cybersecurity and am aware of the potential for breaches during these types of settings in fast food.However, my point for the re-enactment is that I was overcharged, not apologized to, and treated as if my dollars don 't matter. Really, Captain D 's just go fully automated! ? I realize good help is hard to find, yet I don 't accept the lack of customer service to accept accountability for a mistake and make it right. After all, that 's how you all are able to feed us these subpar food-like entrees and make a profit!As I conclude, I want to add that this was my breaking point on accepting the lack of attention to detail and providing standards when it comes to dealing with the buying public!I have several million views and a substantially large online presence worldwide! This experience for me at this Captain Ds provoked the need to make everyone aware that they don 't respect or appreciate their customers ? at the end of the day! I know a combo doesn 't cost as much as I ended up paying in time, money, and satisfaction with my visit.This is an example ? of how NOT to treat your loyal paying customers. You will NOT get any more of my hard-earned ? ?#LAME #TRENDING #CAPTAIND 'S**UPDATE 9/9/23**Received a call from the manager today! How about HE DIDN 'T EVEN APOLOGIZE FOR MY NEGATIVE EXPERIENCE!He basically made the situation WORSE by recapping that the employee was supposed to ring up the purchase again correctly ?Obviously, this establishment doesn 't appreciate its customer base! ? I am appalled at his blatant disregard for taking care of customers when you 've CLEARLY made a mistake ?So, in conclusion, this represents the first review I 've submitted due to awful ? operational standards at a franchise restaurant after receiving a follow-up contact from management! Captain D 's corporate, please take note! I am NOT a satisfied customer ? and the manager makes me want to spread the word even more now! #EpicFail