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Contribute Feedback What JacobStu likes about Mountbatten The Viceroy's Lounge:
I stumbled across Mountbatten one night having been told by friends that it was amazing and the best curry in town! I did wonder, how much better could it be than it's many competitors in Stortford? I had never tried before as it is a little out of the town and I have stayed loyal to my local. However, with the competition fully booked, I managed to secure a place at Mountbatten to give it a try. 8 of us made the tre... View all feedback.
What Passenger40681904850 doesn't like about Mountbatten The Viceroy's Lounge:
We ordered a take away from this place and unfortunately were very disappointed with the food/service. Our food took an hour longer than expected and arrived cold. We then began to open the food to find a long black hair in the rice. Obviously this was disgusting and very unsanitary. We phoned the restaurant as this cost £50 and we didn’t want to eat any of it. The restaurant told us the best they can offer is to ref... View all feedback.
Don’t order a takeaway from here if you want it without a considerable delay. I’ve read a couple of reviews complaining that the wait is long through Uber eats or Just Eat. You still consistently have a delay if you telephone or actually go in to pre order. 40 mins minimum in my experience. I did try and order through Just Eat once. Order went through fine. 20 mins later I get a call saying that they won’t deliver to my address. Why let me order then?! Food used to be better but really not worth the hassle now.
Don’t order through Uber Eats or Just Eat from here it’s a 2hr wait! We love the food from here but sadly, every time we’ve ordered through one of the well known food delivery companies the estimated delivery time us NEVER correct and we’ve waited much longer. Wise to this now we ordered at 6:25pm tonight, expecting a longer then usual wait (hour max). At 7:17 the restaurant called to confirm our address. At 8:20 I called the restaurant to find out where our food was. I was told ‘he’d just left’. When I questioned the 2hr wait I was told I should order my dinner at 5pm to ensure quick delivery . I quickly pointed out that at 5pm I don’t want quick delivery- who wants their curry take away on a Saturday at 5:30?! A real shame that Uber eats orders seem to get pushed to the back of the Q. When we’ve ordered direct and gone to collect it’s ready in 30 mins
Ordered delivery at 5.00 pm for delivery at 7.00 pm informed would be 7.30, then 8.10) then nothing called 94 times left numerous messages no food now over 2 hours later than requested time No responses to any messages no service will never return to what was a great restaurant
Booking was quite straightforward. On arrival pleased to see separation screens. Initial drinks and food order taken promptly. Subsequent drinks ordered when the food arrived did not come to the table until we had finished eating. The meal tasted very nice but was let down by being luke warm at the table. What could easily have been a good experience was let down by needless mistakes.
Very nice indeed, service was good, food was great. Would recommend rishi has done wonders to help the restaurant trade ,
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