Maria's Pancake House

As a business owner with extensive experience, I must say that Maria’s Pancake House is a prime example of how not to run a customer-oriented establishment. My recent experience with this establishment was nothing short of a nightmare. From the moment I called to place an order, I was met with unparalleled rudeness and arrogance from the individual who answered the phone. Despite my attempts to maintain a positive and friendly demeanor, I was met with condescending remarks and dismissive behavior. Upon receiving my order in person, the situation only worsened. The same individual who had been rude over the phone greeted me with a snobbish attitude and showed little regard for my inquiries about the order. Instead of providing clear information, he seemed more interested in swiftly processing my credit card payment and rushing me out the door. I was left feeling completely disregarded and uncertain about the contents of my order. To the owner of Maria’s Pancake House, if you happen to read this review, I urge you to reflect on the culture of arrogance and disrespect that seems to permeate your establishment. The lack of professionalism and basic courtesy displayed by your staff, particularly the individual adorned with numerous rings and likely hailing from Texas, is simply unacceptable. I rarely resort to leaving such scathing reviews, but the level of mistreatment and disregard I experienced at Maria’s Pancake House cannot go unnoticed. It is a shame that a business with such potential for success is marred by such poor leadership and customer service. I strongly advise anyone considering dining at this establishment to proceed with caution and be prepared for a disappointing experience.

I placed an order to go and had it picked up to GO! How do you demand a 10.00 tip from my driver and refuse to give us the food I paid for. You have my word that I will not be order from you after we always been buying there. And I plan to tell everyone else that I come in contact with. TRASH

I've been enjoying Maria's since they opened in the neighborhood (dining in and to-go orders). The food, service, and atmosphere are great. After placing my order, it usually takes an average of 10 minutes before it's ready.

VERY RUDE WHEN CALLING IN ORDER!!!I have been ordering from here for years, and just because I didn't pick up an order 1 time, they banned me from ordering on phn, What a crazy rule, will not be back!!! So disappointed

Love, love, love this place! Great food and great service.