Dunkin' - East Glenville

Great service. Joy is always so happy. My go to Dunkin drive thru.

I go for a simple decaf ICED peppermint mocha latte, I recieve a Luke warm hot drink with caffeine, not what I ordered. This has happened two times where the staff just doesn't listen and never gets orders right.

I usually don't go to this Dunkin but for convenience it's right by my job. I went through the drive thru and ordered just a basic hot coffee. customer service was great no issues there. as soon as I left the line I pulled over to shake my coffee. I took a sip and it was burnt. I could literally smell the burntness. so I wrap around the drive through and ask them if they could make me a new one because this one tasted burnt. they seemed confused but ask me to pull around. they hand me another coffee I gave back the other one. I said sorry and kept it moving. as soon as I pulled away I tried the coffee again it still had the same exact burnt taste. meaning they made me a new one and used the same pot. I was disappointed, but didn't have time to turn around again. I ended up going to Broadway Dunkin' Donuts and paid for another coffee even after telling them what just happened. Looks like I won't be going to Freemans. This has happened more than once and that's why I'm writing a review.

Excellent friendly service. Always good coffee and donuts

Drive-Thru person was rude, borderline nasty, the lady at the window was a smidge better in attitude. My husband and I were just passing through on our way to a car dealership, he got a very simple medium hot with 2 cream 1 sugar. It was lukewarm I kid you not it tasted like coffee-flavored water. It was horrible. Gas Station coffee would have been cheaper better than this. My muffin was good, my ice coffee was decent.