Dunkin' - Durham

My order took for ever, several customers received orders before me, they Saud someone probably took my order. Never apologized for the wait or anything. Associ... read more My order took for ever, several customers received orders before me, they Saud someone probably took my order. Never apologized for the wait or anything. Associate making food ordered seen frustrated n new. Meal type: Breakfast Price per person: $1–10

Heard another customer in the long line suggest to the employee mopping that he assist behind the counter where he was needed more. Ordered ahead by 15-20 mins... read more Heard another customer in the long line suggest to the employee mopping that he assist behind the counter where he was needed more. Ordered ahead by 15-20 mins and food still was not ready. Avo toast was borderline burned. Service: Takeaway Meal type: Brunch

My first stop every morning. They always get it right. I typically order ahead in my driveway right before I leave for work, and I live about a minute and a hal... read more My first stop every morning. They always get it right. I typically order ahead in my driveway right before I leave for work, and I live about a minute and a half away. My coffee is always ready when I get there! Food: 5 Service: 5

Service: Takeaway Meal type: Breakfast Food: 5 Service: 5 Atmosphere: 5 read more Service: Takeaway Meal type: Breakfast Food: 5 Service: 5 Atmosphere: 5

I honestly never leave reviews for poor service but felt inclined to today when I saw the worst service I’ve ever seen inside a fast food restaurant, coming fro... read more I honestly never leave reviews for poor service but felt inclined to today when I saw the worst service I’ve ever seen inside a fast food restaurant, coming from someone who’s worked in fast food for 6+ years. I’ve been coming to this Dunkin for years with no issue, sometimes my order is a little messed up but nothing to stress over. Today, however, they were training a new staff and the new staff was straight up bullying the customers. She messed up a young man’s order and when he politely told her it was okay and that if she just added some almond milk he’d be on his way, she proceeded to scream at him and sarcastically respond that that’s exactly what she’s doing (when in reality she should have just remade the whole drink). Then, when he didn’t say thank you, she literally screamed in his face YOU’RE WELCOME. And after he walked out continued to bash him in front of the entire establishment, to which the other employee started talking poorly about other customers extremely loud. When it came time to hand me my coffee, she put out two coffees and when me and another customers asked who’s was who’s, she just said it “didn’t matter” because they’re basically the same. I was incredibly uncomfortable the entire time and felt I couldn’t even speak up because she was so rude to the other customers that I just took a coffee and walked out. It was ironic because the worker was talking about how she deserves respect and it’s “not hard to say thank you” but was the rudest employee I’ve ever met, and I refused to say thank you as well because I’m not going to go out of my way to be nice to someone who is so angry and rude for no reason. If you hate your job enough to be rude to strangers, you should probably find a new job.