Arby's - Durant

Polite seemed Nice food was a little cold had to pull over and wait by door but ok there was no line the loaded fries are on fire Big yes we asked for crinkle f... read more Polite seemed Nice food was a little cold had to pull over and wait by door but ok there was no line the loaded fries are on fire Big yes we asked for crinkle fries and got curly but still were Great thanks

Left 5 stars, however I'm extremely frustrated at this time and hope this reaches the right person. I visit this location once a week, usually on my way to work... read more Left 5 stars, however I'm extremely frustrated at this time and hope this reaches the right person. I visit this location once a week, usually on my way to work so inside dining is a must. 3 times of the last 4 have had the dining room closed due tounder staffing. Sounds like you guys need to pay your workers a living wage in efforts to retain a crew... just advice from a30 year veteran of food and beverage service. You will never be understaffed if you pay workers a wage worth working for.

I have stopped by this location to get the 2 for 7$ chicken nuggets and roast beef and cheddar for a while now. They ALWAYS seem to be out of something or switc... read more I have stopped by this location to get the 2 for 7$ chicken nuggets and roast beef and cheddar for a while now. They ALWAYS seem to be out of something or switching their menu item prices. Now the 2 for 7$ has all new disgusting items on it and when I askedto ring me up for the roast beef and cheddar and 9 of nuggets they don?t even have a 9 pic anymore and the total for the 6 pcand sandwich alone is over 12$!!!! So the price almost DOUBLED!!!

The food we received was not what we ordered. They offered a refund, but I chose to have it remade. Even after that, the food didn’t resemble the pictures and t... read more The food we received was not what we ordered. They offered a refund, but I chose to have it remade. Even after that, the food didn’t resemble the pictures and tasted bland. I also witnessed employees eating food, not washing their hands, and then handling customer orders. At one point, I saw a worker put his fingers in his mouth and immediately start preparing an order. We will not be returning to this location.

I was impressed with the excellent service, which I attribute to the experienced staff who clearly take pride in their work. The fast food chains in South Texas... read more I was impressed with the excellent service, which I attribute to the experienced staff who clearly take pride in their work. The fast food chains in South Texas could learn a lot from your level of service.