Freddy's Frozen Custard Steakburgers

The food at Freddy's is always satisfying, but this particular location is a bit unorganized. The staff seemed unsure of what they were doing, as it took 20 minutes to prepare a simple dish. Even the manager appeared to be unfamiliar with how the register operates. The employees were friendly, but overall, the experience was lacking.

Avoid eating at this restaurant. Every time I visit, I am left feeling disappointed. The food is subpar and the staff is incompetent. When I asked for ketchup, they claimed it was already in the bag, but I had to return and wait in line to get it. The fries were cold and the hamburger was mediocre at best. Save yourself the time and go elsewhere.

I was pleasantly surprised by the very friendly staff, even though it was only about 15 minutes before closing time. The food was served hot and was absolutely delicious! The server recommended some dishes, like the roasted cheese curds, which turned out to be excellent. If I am ever in Durango again, I would definitely return to this restaurant.

The burgers, fries, ice cream, etc. at this restaurant are fantastic.

Worst experience at a fast food restaurant ever! We usually love Freddie's but the service at this one was horrible. They took over 20 min to just make 3 ice creams and then the custard was runny. When asked about it they said it's always that way and gave us attitude about making a new one. The second one wasn't much better but we didn't want to keep complaining. Someone else in our party was still waiting for the 3rd custard. They didn't believe us that we did not have the 3rd one yet and kept asking to see the receipt to prove it. After we proved it they made it runny again and even though it was supposed to be the same as the other chocolate custard it had weird chunks and was a different texture. Definitely do NOT recommend this place.