Panera Bread - Dunwoody

I really appreciate the store manager tonight on making me a coffee for my manager while I’m at work. She went above and beyond for me. As for the girl with blue hair, she was rude and said “the coffee was out of stock and the store was closed,” when it was only 8:50. And how I “could talk to her manager.” I get it, working in retail isn’t enjoyable, but I really did not appreciate her attitude and how she wasn’t willing to help me. But shoutout to the manager for being so kind and fulfilling my coffee order!

Panera has definitely gone downhill. This location was not very clean. I went to order but the ordering kiosks showed that most items were sold out. So i asked an employee, What do you actually have. She mentioned that they had the kiosks set that way so the store wouldnt get too busy. Thats stupid to me. The store had hardly anyone in it. Plus there were four workers just sitting around chatting. There were only 2 people actually working. One taking orders and one fixing orders. Once I received my order, it was incorrect. Before leaving, I made sure I had the correct number of items but hadn 't opened anything up. When I was home, I noticed I had been given the wrong kind of soup. I tried calling the store but no one answered so I emailed corporate. I will not be back to this location. Its pooly managed.

Food was good. But my GOODNESS, this place is FILTHY!! No one cleaning tables and I’ve been sitting here for nearly an hour. Booths in disrepair, Food crumbs all over the floor, table tops are all filthy, drinking station is so gooped up with grime, you don’t even want to touch it. The pay station machines don’t work, no pagers in stock. Bathrooms are FILTHY. YUCK!!!! I hope the kitchen isn’t as filthy as the dining section. Will not be returning. Shame.

No coffee brewed. None. And no baguettes at Panera BREAD. At least it’s comfortable, unless you get the booth with holes. Sigh.

Glad they’re back fully functioning although the staff remains checked out. I think the people working the front have become too reliant on the self-service tablets. The tablets are great when you want a simple kitchen order and fountain drink but if you come after the morning rush, you’ll wait a while just to get a pastry. I think the tablets make the service staff feel that they don’t need to tend to guests during slow hours. I consistently find that coffee pots are left either empty or stale after 12pm.