Hardee's - Duffield

The parking was convenient, and I waited for my children's drinks. read more The parking was convenient, and I waited for my children's drinks.

The milkshakes are pretty good, we got a strawberry and a chocolate. We had to return them for whipped cream, which they did not ask us if we wanted. The smalle... read more The milkshakes are pretty good, we got a strawberry and a chocolate. We had to return them for whipped cream, which they did not ask us if we wanted. The smaller woman at the window was not friendly, and in fact, a little rude.

Clean well maintained facility. the food was fresh and the service was good. read more Clean well maintained facility. the food was fresh and the service was good.

I ordered a hand-dipped milkshake, and it took only about 8 seconds from when the employee walked to the milkshake station to when it was handed to me. The tast... read more I ordered a hand-dipped milkshake, and it took only about 8 seconds from when the employee walked to the milkshake station to when it was handed to me. The taste was fine, but I’m still left wondering where the "hand-dipped" part actually happens.

I'm honestly appalled by how I was treated at Hardee's today. I received a coupon in the mail and stopped by to order something featured on their menu using tha... read more I'm honestly appalled by how I was treated at Hardee's today. I received a coupon in the mail and stopped by to order something featured on their menu using that coupon. After placing my order and pulling up to the window with my coupon flyer and cash, I expected a straightforward transaction. Instead, the employee demanded that I cut out the coupon and hand it to them along with the cash. Seriously? Do they expect everyone to carry scissors in their car? I don’t. When I politely asked if they could quickly cut the coupon for me, the employee insisted they had no scissors or any sharp objects to do so. I've worked in many customer service roles, and I've never treated a customer that way. Frustrated, I crumpled the coupon flyer, tossed it back toward the window, and told them to keep both the coupon and my order. Hardee's, you just lost a customer, and you risk losing many more if this is how you treat people. Managers need to reconsider who they have representing their brand. Word of mouth is powerful, and I will be warning everyone I know to avoid Hardee's in Duffield, Virginia.