Tony Roma's - Dubuque

We were seated at the same time as another family with us. They ate and left before we got our food. I wanted another drink but the waitress never came back. I went to the bar to get one, but the bartender ignored me for 5 minutes even though there was only 6 people sitting there. I just went back to my table.

EXTREMELY DISAPOINTED! I have been going to this Tony Roma's for several years and I have NEVER had the experience I had this past week. (Fri 02/16/18). I have had bad service before but never bad food. This time the service AND the food was poor. Our waiter did not come back to refill our drinks even when we asked. They were busy, we thought he forgot so we flagged him down and asked again. Never came back to table after he took our order until he brought the check. He didn't even bring our food out. One of us ordered Prime Rib, med-well....it was barely brown on the outside and inside was raw. I ordered steak medallions, med-well, and ribs. Steak was raw and tasted as if it was bad. Another got the Nolieta Panini and they didn't have the sauce on it and it was cold enough that the cheese had started to harden. The baked potatoes were WAY over done to the point that the skin was hard and crusty and the inside was practically petrified. It was all barely luke warm and the potatoes were so cooled that the butter did not even melt on them. They took the prime rib back to reheat it and it came out almost like it was when they took it. My steak medallions were never addressed, nor were the potatoes. She just stated she was sorry. Apparently not sorry enough to do anything about it. You definitely need a cook or cooks in there that know what they are doing because what you have now is ridiculous. That food should never have been served in that condition. Needless to say, it will be a LONG time before we ever come back there IF we ever do. We also noticed that another table had made some complaints about their meal however I do not know about what. If you don't address these issues, you will be going under and it won't take very long. VERY DISAPOINTED.

Food and service were very good, had a great time with our party. Sunday night wasn't too busy so we were able to have a great conversation with everyone.

My husband and I ordered steaks medium and medium rare, they were well done. I ordered one of the cherry drinks that is on the drink menu and I couldn't even drink it so I requested a lemon drop martini which came to me in a small drink glass and was more of a vodka lemonade. We had a view of the river which was beautiful other than that we were not pleased. Food was overpriced and not good. We will not go back.

Very disappointed in the staff when I showed up, including the manager on duty. I had made a reservation and they did not have it. I said I made it through the web page, and they all told me, oh, we don't use that, don't even look at it. Thankfully I showed up 20 min early and they put a tables together. Reservation was for 15. Problem was, they put us right by a register that every waiter or waitress uses. So we were constantly bumped into until we decided as a group to totally move the tables. They did not like us so close to other booths, that no one was in, but at least we were not bumped into and having staff comment on our conversation. We did have a great waiter, very friendly but slow...I realize food for 15 takes time, but just to get another drink, the checks and to pay the checks...Food was very good.