Culver’s - Downers Grove

Very friendly people there that were very helpful and knowledgeable about their products. Enjoyed the food and the pleasant service we received.

Best customer service I’ve probably ever had. Decided to go on a lunch date with my 3 very young children. My 2 year old must have eaten too fast and got sick all over herself, me, and the table. One of the workers ran over to help and told me to not worry about a thing. She even helped clean up my 2 year old. The manager came over and was so incredibly sweet and extremely helpful as well. Even asked what my favorite, my kids favorite ice cream was and packed up a bunch of pints on the house! I’m not sure that I’ve experienced customer care even close to this so unbelievably grateful for the amazing staff here.

We often go to Culver's and today their special was a Reuben sandwich. I recommend you never order this expense sandwich. $11.99 basket meal.Horrible. The sandwich was a grease bomb. I don't know if they grilled the bread like a grill cheese but the whole thing was a disaster. The corn beefs thickness was like saran wrap. The amount of meat on the sandwich was like 7 pieces, I'm being nice.How did they prepare the corn beef no idea but the thickness like I said is super thin, thinner than bacon. I'm assuming they fried it like bacon because greasy as heck and it wasn't fully cooked, you could tell by pulling out a sliver.The swiss cheese wasn't melted. Tells you the temperature of the meat was not proper. The sauerkraut not hot. Sauce not hot and too much. The sandwich was a greasy room temperature mess. It didn't satisfy my appetite.Reuben sandwiches the thickness of the meat slice is like a gyro and generous with the amount of slices. Swiss cheese is completely melted and the sauerkraut is hot too. The bread is not to be a soggy mess that it falls apart. Some of your hamburger baskets and Cod baskets, need to cut back on the grease. Meaning pat the grease off before serving.Maybe go to Arby's and see how they are done before you start serving at your place.Yeah I know there are management on duty but I'm done talking to managers who are to afraid to please the customer.

Have been going been going here for years and been ok. Went tonight. Ordered the walleye basket and specifically asked for that in the drive thru. After they brought out the order it was the sandwich so we went back around again and the girl was rude and said that was the order when it clearly was not and then said we owed $3 more dollars for the basket. What?!!! You screwed the order up!! And have audacity to charge us?!!! HORRIBLE CUSTOMER SERVICE!!

So basically i chowed down that burger (kids butter burger with the works). I got it from the drive thru and sat in my car. I was done and wanted that FREE custard, BUT WAIT it was gone!! Ripped right off. So there for i must give a 3 star rating since they decided to steal my custard.This is serious.