Dunkin' - Dolton

Unfortunately, the food at Dunkin' was not fresh and the taste was disappointing. The flavors lacked richness, and the pastry had an unpleasant smell. I was rea... read more Unfortunately, the food at Dunkin' was not fresh and the taste was disappointing. The flavors lacked richness, and the pastry had an unpleasant smell. I was really surprised and felt let down, especially since I sent it as a gift to my family. I hope the manager takes this feedback seriously and improves the menu.

I placed a straightforward order at Dunkin': one sandwich and two donuts from the menu. However, they only gave me one donut but still charged me for both. Hone... read more I placed a straightforward order at Dunkin': one sandwich and two donuts from the menu. However, they only gave me one donut but still charged me for both. Honestly, how hard can it be to get a simple order right? I'm sharing this because this issue keeps happening.

I really enjoy the Blood Orange Refresher, but I wish they would bring back lemonade to mix with it. Also, it would be great if they could provide some lemons f... read more I really enjoy the Blood Orange Refresher, but I wish they would bring back lemonade to mix with it. Also, it would be great if they could provide some lemons for my hot tea this winter.

Every time I visit this restaurant, the customer service is excellent! read more Every time I visit this restaurant, the customer service is excellent!

I've generally had positive experiences at this restaurant, but my last visit was quite different. While I was trying to get napkins, sugar, and straws, an empl... read more I've generally had positive experiences at this restaurant, but my last visit was quite different. While I was trying to get napkins, sugar, and straws, an employee threw some old donut holes at me. I reported this to the night manager, who advised me to speak with the day manager about it. When I did, she let go of the employee two weeks later; however, I don't think it was directly related to the incident with the donut holes. The day manager also offered me a free meal as compensation, but when I tried to redeem it, they denied me and claimed I had the wrong location. They kept referring me back to the daytime manager, but it was frustrating overall.