Grill Le Sauvage - Dijon

Family meals on May 23, evening read more Family meals on May 23, evening

Very friendly welcome ingenious location for a sightseeing and subsequent shopping tour read more Very friendly welcome ingenious location for a sightseeing and subsequent shopping tour

Beds are hard. Some like that, some don't. The weird thing was that we went outside to the restaurant and asked for coffee. We could go sit inside , not allowed... read more Beds are hard. Some like that, some don't. The weird thing was that we went outside to the restaurant and asked for coffee. We could go sit inside , not allowed outside. And once we were inside we got the wine card. So we walked away..

Great service pleasant, friendly. To our care and attention. The products offered are of quality, and copied. The details always do... read more Great service pleasant, friendly. To our care and attention. The products offered are of quality, and copied. The details always do...

Where do I start, it was awful and so bad we did not feel safe enough to stay I have never had an experience like it. I should've known something was wrong beca... read more Where do I start, it was awful and so bad we did not feel safe enough to stay I have never had an experience like it. I should've known something was wrong because over the few months since we booked the hotel failed to answer various emails. I just wish we had not just relied on Booking dot Com reviews, but checked here and other places before we booked. When we got to the hotel the room wasn’t ready and the hotelier said our three bank cards had been declined and he wanted cash. We had heavy bags, the weather was in excess of 30 degrees and we'd been on the road for hours. We have evidence that all our card companies confirmed no attempt to take payment was ever made. This raised big fraud concerns which my card company agreed with. The hotelier didn't appear to like that I called my credit card company rather than get cash out and started to talk over my call and made gesticulations. I had to raise my hand to ask him to stop. Because the booking was guaranteed by credit card we felt sure he was trying to defraud us and get two payments (one in cash and one via Booking dot com). We've since discovered this sort of thing has happened before leaving customers out of pocket. The hotelier was rude, arrogant and aggressive stomping around, closing doors and rattling keys. He was utterly dismissive rude when we asked if his card machine might be broken. It's always possible one card might not have worked, but there an attempt would have been visible by the credit card company and there was nothing. But for three cards from three separate banks, all functional and with credit feels extremely dodgy. There hadn't been a problem with any of them before visiting this hotel and there wasn't after. Booking dot com have been useless when we called for help leaving us feeling very unsafe in this man's company, not least because of the hotelier's aggressive behaviour towards us. I'm utterly shocked that Booking dot Com advertises this hotel when the numerous reviews and complaints are taken into consideration it appears the hotel has a long standing reputation for taking too much money, not having rooms ready, bed bugs and turning families away late at night from rooms already paid for. I'm surprised Dijon council hasn't closed them down to be honest. We didn’t feel safe with this man, so we were forced to find another hotel sadly three times the price, but the staff were lovely and actually opened up rooms they'd closed because of potential noise from a party. They were extremely shocked at how we had been treated. Booking still want the full cancellation fee from us despite the awful service and potentially fraudulent behaviour of the hotel. Next steps is legal advice and a report to the French police and the council in Dijon about the hotel which left us out of pocket and delayed our holiday in Dijon. I have absolutely no trust in this hotel or Booking dot com whatsoever. We would've been safer sleeping in our car. I just hope I never experience anything like this again.