Firehouse Subs - Des Moines

Fast friendly service with a variety of sauces. Actually, the biggest variety I've ever seen. You can do in performing and it is always fresh and hot made. As you order. Right there on a beautiful street near downtown Des Moines.

I went to this location and I had ordered a large and the employee accidentally rang 2 mediums (I believe. Something along those lines) and she asked if I would just like 2 mediums. I replied the large was enough. Well little did I know at that time they she didn 't know how to void the sale, I think. So she went over to her purse and grabbed the remaining cost to pay it off so her register wasn 't off. I was kind of confused at the time. After I left and thought about it I could only come to 1 of 2 conclusions. Either She was so worried about losing her job that she would rather take money out of her own pocket than to simply void the sale. Or the company hadn 't taught her how to void a sale, but still instilled in her that she could lose her job for an action as little as that. Either way it just went to show how good of an employee she is, and also how unfair of employers Firehouse subs is. I could be totally wrong but I can 't see it any other way. I 've been in twice since trying to find this lady to pay her back but I have yet to see her. Anyway, the staff (only her at the time) was awesome. And the food (she prepared) was excellent. However, I can 't say as a franchise over all how I feel but I will get to the bottom of this. So my rating is solely on her as for now. I hope I find her soon. I 'd like to hire her at my business honestly!!

I went to Firehouse to take advantage of a free birthday sub. I ended up ordering two; the New York Steamer (delicious!! and the Steak Cheese with mushrooms (yummy . The sandwiches were delicious, the service was wonderful and the three employees were fantastic. Each of the employees (it was slow when I was there, one person in front of me were so outgoing, talking as though we were friends. For me, customer service is such a big part of a food experience and they definitely didn't disappoint. I will definitely be back and would recommend this location!

The Italian sub was tasty, but I only gave it 4 stars because the bread was too soggy from the Italian dressing. I ended up throwing away a lot of the bottom half of the bread. It's probably better for my diet anyway! Next time, I'll make sure to order the Italian dressing on the side.

The Italian was kinda bland...It didnt hit the spot like I had hoped. Should have went with my usual Meatball, the meatball is