Fazoli's - Des Moines
Fazoli's
Description
At Fazoli's, customer experiences range from delightful to disappointing. While the food generally garners praise, with fresh and flavorful offerings like the grand sampler and mozzarella balls, service issues often mar the dining experience. Slow wait times, unprofessional staff interactions, and limited drink options have become common complaints. However, there are shining moments when employees, like the attentive staff member Victoria, elevate the atmosphere, making guests feel valued. Cleanliness and friendly service have been noted positively, yet the inconsistency in staff demeanor and operational efficiency calls for improvement. Overall, patrons are left hopeful for better visits ahead.
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My sister I took my niece to Fazoli’s today and Edmond served us. He was very polite, professional patient. His kindness was unmatched and he made our visit so pleasant! We will definitely be back.
8/15/24 I ordered delivery. My order was baked manicotti with chicken and broccoli
It hit the spot! Was craving some simple pasta and this fit the bill. Had baked spaghetti with meatballs. Order at counter and then bring out your food when ready. I did the combo which includes a salad and breadsticks and drink. The spaghetti portion was HUGE! And they gave me 4 breadsticks! For 1 person! Needless to say I had plenty of leftovers. The food was all hot, fresh, and good. Came out in about 10 minutes I think. Clean inside the restaurant and pleasant staff. Plenty of parking. Wheelchair accessible. My total was $18 which included a tip. Fair for 2 big meals worth of food. Had the double lasagna on my next visit. Gigantic! And good. Needed a bit more marina for my taste but good! You get unlimited breadsticks with your meal. This was enough food for 4 people. Seriously. Added a salad and a small pop for $17.95. This visit was on a Friday evening at 8pm. The restaurant wasn't quite as clean, but much busier so that makes sense. Mostly teenagers working who appeared to be having fun but still doing good work. Appreciated seeing that.
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