China Gardens - Derry

When we were finally acknowledged, we were met with a loud, "ARE YOU FOR ORDERIN?!?" as if it wasn’t already clear. The staff member stayed seated throughout our entire order, forcing us to shout across the counter rather than getting up to take our order properly. On the bright side, all that waiting gave me a chance to notice the vape and an array of lighters sitting on the counter. Also, I found the menu layout to be quite poor.

I just ordered the chicken with black bean sauce, and I couldn't even finish it. It was overwhelmingly salty; it was really unpleasant. Someone needs to have a talk with the chef about this.

I ordered delivery tonight, and unfortunately, this is the second time it took nearly an hour to arrive for a journey that should only take six minutes. My order was sent to the wrong address, it was incorrect, and of course, it arrived cold. When I called to seek clarification, I was abruptly informed that it was the phone's fault for the mix-up and that it ended up at the wrong location. This lack of professionalism is concerning—your staff represents your business and shapes your image. It would be beneficial if they were more courteous, offered a sincere apology, and demonstrated a genuine concern for how customers perceive your food. It really feels like they don’t care at all. You need to reevaluate how you present your business to the public because the current approach is clearly not working.

I got a meal tonight and the chips were wrinkled and hard (old and the chicken was processed. I brought it back and asked for a refund because at the price it was, it was the same as places I know which do non processed 100% chicken. (Wish I 'd gone there, but this was close and I was starving. The cashier was snappy and told me I wouldn 't get a refund but could get new chips. She then proceeded to go behind where I could hear everything and in a nasty voice say ' she thinks the chips are old ' etc. Then the kitchen staff started to say in nasty, 'couldn 't be bothered ' voices ' the chips are fresh ', there is nothing wrong with them etc. So, no apologies when the chips came back and another female came out from the back to have a look at me and give me a filthy look. Then a male came out and did the same. I told him I 'd heard him and he grinned and said ' heard who '? So, I 'd say, go to this venue if you want to be treated like **** by THREE staff, pay too much for what you get, get given dirty looks, not believed, served bouncy, processed , pumped with liquid, rubbery chicken . I wouldn 't eat at China Garden for all the pumped up chicken in Derry you could offer me. Mandarin palace, 5 mins away, is only slightly more expensive but it 's a million times better , in all ways. I won 't make that mistake again.

Ordered A take away sat night, delivery came with no curry sauce, rang back to say it was left out of the order to be argued with down phone saying I didn’t ask for curry explained why would I order a Chinese with no curry, the wee girl on phone continued to argue sayin I def didn’t order curry sauce after a few choice words thought wat was point ended call.. Customer service leaves a lot to be desired