Subway - DeRidder

I would give this restaurant a zero-star rating if I could. I received no service, and I ended up having to resolve their mistakes myself. I placed an online or... read more I would give this restaurant a zero-star rating if I could. I received no service, and I ended up having to resolve their mistakes myself. I placed an online order through the Subway app, they took my money, but my order didn’t show up in their system. That would have been manageable if they hadn’t wasted our delivery driver’s time and failed to answer the phone to address the problem. When I drove to the restaurant, the staff were rude and completely unhelpful in resolving the issue. Taking time out of my day and away from my family to fix Subway's problems is not how this active duty service member wanted to spend his Veterans Day. Completely unacceptable, Subway.

The lady working there was quite rude to the customer in front of me, and when it was my turn, she was equally unkind. She acted as if we were an inconvenience... read more The lady working there was quite rude to the customer in front of me, and when it was my turn, she was equally unkind. She acted as if we were an inconvenience to her. They were out of many meat options and the vegetable selection was very limited. Unfortunately, both my spouse and I got very sick from the food, likely due to cross-contamination. On a positive note, the gentleman working alongside her was very friendly and provided great customer service, so I want to thank him for his kindness!

The staff working today (9/3/22) had trouble understanding my online order. Instead of the Italian herb and cheese bread, I received plain bread, the cheese was... read more The staff working today (9/3/22) had trouble understanding my online order. Instead of the Italian herb and cheese bread, I received plain bread, the cheese was incorrect, one sandwich was missing olives, neither had onions, and both were slathered in mayo when I requested light mayo. Moreover, cucumbers were completely left out. I suppose if you don't go in and oversee the preparation of your sandwich, you should expect mistakes. What's the point of the app if they can't fulfill the orders correctly? I give it one star because I can't give zero.

The staff were very rude, and they had nothing available to add besides the meat. The place was not clean at all. read more The staff were very rude, and they had nothing available to add besides the meat. The place was not clean at all.

Please answer your phones! I just went to pick up my to-go order, and it had olives on it, even though my husband is allergic. I’ve called ten times, and it jus... read more Please answer your phones! I just went to pick up my to-go order, and it had olives on it, even though my husband is allergic. I’ve called ten times, and it just keeps ringing without anyone picking up. Please stop ignoring your customers and pay attention!