Panera Bread - Derby

I’m giving Panera Bread 3 stars because the food is good. However, the staff at the Derby, CT location handled things poorly. They seemed willing to take our or... read more I’m giving Panera Bread 3 stars because the food is good. However, the staff at the Derby, CT location handled things poorly. They seemed willing to take our order for a chicken teriyaki bowl even though they were out of it. I had to call and inform them myself. I spoke to a woman on August 14, 2022, around 2:30 pm, who was rude and didn’t apologize for the inconvenience, even though she knew the item was unavailable. When I asked to speak to the manager, the call suddenly dropped. I called back and spoke with the manager, Marcus, who explained there was a shortage and said he intended to call me but got busy. I understand things can get hectic, but I would have appreciated being informed before completing the online purchase, and better communication among the staff. If the shortage was noted on the receipt, someone should have checked and informed us. In the end, we settled for a lower-priced order to avoid any further issues.

I want to thank the Panera Bread employee who prepared my takeout order last night and decided that a small side of dressing was enough for a full Cobb salad fr... read more I want to thank the Panera Bread employee who prepared my takeout order last night and decided that a small side of dressing was enough for a full Cobb salad from their menu. Seriously? That’s completely unacceptable. When I got home and opened the bag, I almost turned around to complain, but it wasn’t worth the hassle. Very disappointing.

This was only my 3rd time ever eating at a Panera Bread. 2 out of the 3 times they told me they ran out of BREAD!!This time they said they only had enough to ma... read more This was only my 3rd time ever eating at a Panera Bread. 2 out of the 3 times they told me they ran out of BREAD!!This time they said they only had enough to make half of my sandwich. Like what!!? This is totally unacceptable for a place that has the word Bread in their name!This would be like Taco Bell not having any Tacos... Or Pizza Hut being out of pizza.They need to get their act together! 2 out of 3 times I go they are out of bread.They should just change the name to Panera and scratch the bread part off the sign outside.Most likely will NOT be going back.

In love it. My dog loves it read more In love it. My dog loves it

The cashier was fantastic! I didn't catch his name, but he had such a great personality. However, things took a turn when I went to the pickup area. I just want... read more The cashier was fantastic! I didn't catch his name, but he had such a great personality. However, things took a turn when I went to the pickup area. I just wanted a slice of cheese on my half turkey sandwich. The cashier added it to my order, but he forgot to charge me. When I asked about paying for it, the food prep girl told me it would be $1.29 for the slice of cheese. Then another worker confirmed that they couldn't add anything to combo orders (soup/sandwich), which I found surprising. I thought, "Seriously? $1 for half a slice of cheese?" She insisted that I had to pay since it wasn't included. I only had my debit and credit cards with me, and I wasn’t about to swipe for just a $1.29 slice of cheese. Honestly, there shouldn’t have been any fuss over a single slice. If I were at the counter, I would have just added it for free because, one, it's not a big deal, and two, it seems unreasonable to charge that much for cheese. A little customer satisfaction would have made a big difference. It’s not the end of the world, but based on this experience, I won’t be returning to this location. I'm good as it is.