Italian Pavilion - Derby

Update: The manager was thoughtful and offered us a discount on two drinks as an apology for the service, which we appreciated.

The service has definitely declined. What happened to the previous staff, especially Chaz? As for vegetarian options, the veggie pizza is outstanding! The parking situation is great too—there’s a large, clean, and safe parking lot available. Plus, there are plenty of wheelchair accessibility options. Overall, this is a dine-in service experience.

Good food! Good Service! Service: Dine in Meal type: Dinner Food: 4 Service: 4 Atmosphere: 4

I’ve consistently found that the drinks I order here are watered down and lack the proper flavor. The service is quite poor, and when I go there for dinner, the tables and seats aren’t cleaned properly. I wouldn't recommend this place.

We had a bit of a shaky start, as we waited about 20 minutes before receiving menus, but our waitress quickly apologized and explained that they usually keep menus on the table. She brought us some bread and drinks to tide us over. The menu offered a wide variety of options—more than what was listed on their website. For appetizers, we ordered mozzarella squares, eggplant rollatini, calamari, chicken tenders, and bruschetta. Everything was quite delicious! The eggplant was slightly cold, but the flavor was still good, and the portions were generously sized. The bruschetta was surprisingly large, almost like a pizza, which took us all by surprise—there were plenty of leftovers! For my main course, I chose the chicken piccata with spinach instead of pasta, and the waitress was very accommodating with my request for substitutions. While it wasn't the best chicken piccata I've had, it was still enjoyable, and again, the portion was enormous. We ended up with about 12 to-go boxes among our group! For dessert, the family shared a cheesecake so we could sing happy birthday, and everyone seemed to enjoy it. We spent about two hours there, which felt just right for a group of our size—there was no rush, and the atmosphere was very relaxed. I would definitely consider returning; the bar looked promising, though it was empty during our visit. Maybe happy hour offers more enticing options!