Sbarro - Depew

I placed an order over the phone, and when I arrived, the staff looked completely confused as if they had no idea about my order. It's disappointing that I prov... read more I placed an order over the phone, and when I arrived, the staff looked completely confused as if they had no idea about my order. It's disappointing that I provided my name and details, and when they realized I had called in, they hastily made my pizza, treating the whole situation as if it were no big deal!

The staff member who inquired about our preferences was exceptionally kind and greeted us warmly, despite the restaurant being quite busy. I had ordered garlic... read more The staff member who inquired about our preferences was exceptionally kind and greeted us warmly, despite the restaurant being quite busy. I had ordered garlic bread along with my meal, but it wasn't included in my bill. When I went to pick up my pizza, I informed them about the missing garlic bread and that I hadn't paid for it. The team was very gracious and offered it to me since they knew I had mentioned it a few times. Excellent customer service!

Younger employee was rude reluctant to give me a sampler after I had given 1 sampler to my 6 year old son. Older bearded man easily gave me my son a tester when... read more Younger employee was rude reluctant to give me a sampler after I had given 1 sampler to my 6 year old son. Older bearded man easily gave me my son a tester when we came back so we purchased a large sized pizza which was pretty good.

Ok. I love this pizza because it is real NY style. I need a pizza I can fold with pepperoni that will get black on the edges of course real cheese. The pizza pl... read more Ok. I love this pizza because it is real NY style. I need a pizza I can fold with pepperoni that will get black on the edges of course real cheese. The pizza places in Bflo make a pizza which is a cross between NY Chicago. Pizza here have really changed since I left and came back.

Very yummy pizza. I tried Cheese, vegetable pizza. Very good. Garlic butter bread sticks are awesome!!!! Employees are very good. I strongly recommend this plac... read more Very yummy pizza. I tried Cheese, vegetable pizza. Very good. Garlic butter bread sticks are awesome!!!! Employees are very good. I strongly recommend this place.