Dunkin' - Denver

I placed an order for a large iced espresso drink through their mobile app. When I arrived at the drive-thru, I was informed that they were out of large cups an... read more I placed an order for a large iced espresso drink through their mobile app. When I arrived at the drive-thru, I was informed that they were out of large cups and was offered the choice of two medium cups, which I accepted. However, the employee then returned to the window to say they were out of espresso. I had no option to cancel my order except to interact with a chatbot on their website. Instead of a refund, I was offered 250 points, which I found completely unacceptable. I understand that sometimes items run out or issues arise, but rather than sending a young employee to the window to make excuses, it would be better if they focused on resolving the problem.

It used to be a great place, but since the old owner sold it, it's just terrible. The service is horrible, the interior is shabby (when it's even open), and the... read more It used to be a great place, but since the old owner sold it, it's just terrible. The service is horrible, the interior is shabby (when it's even open), and the food has really gone downhill. Honestly, I'd recommend heading to the gas station across the street for their questionable coffee—it's still better than this restaurant.

Staying one block away, so I thought I'd walk down and have breakfast. There is no inside seating because they don't have enough people to allow you in the door... read more Staying one block away, so I thought I'd walk down and have breakfast. There is no inside seating because they don't have enough people to allow you in the door. It's three people on, but none of them want to clean anything so you can only go through the drive-through total piece of junk.

For a 24 hour Dunkin, imagine our surprise when we get there and it?s closed. Even the sign on the window said open. We pulled in just to find out the doors are... read more For a 24 hour Dunkin, imagine our surprise when we get there and it?s closed. Even the sign on the window said open. We pulled in just to find out the doors are locked and the drive through blocked with crates. If I could give them a zero I would. Falseadvertisement.

Have walked in plenty of times to order. Food is fine, and drinks are good. The last time i went in one man from the back came yelling at me and my husband that... read more Have walked in plenty of times to order. Food is fine, and drinks are good. The last time i went in one man from the back came yelling at me and my husband that we couldn?t be in there and it was drive through only, meanwhile other customers were eatinginside. He was incredibly rude, no need to yell like that at all. I believe he was also the same man who took our order at thedrive through a couple months prior and he was also very rude then. We had repeated an item of the order to make sure he got itand he got defensive and yelled that he already had it. Once we pulled up to the window he had a nasty look on his face staringat us, placed our bag down harshly, and did not say hello or goodbye at all. If this is how business is going to be run, i willnot be returning.