Dunkin' - Denver
Dunkin'
Description
At this restaurant, the coffee and donuts receive mixed reviews, with some patrons praising specific drinks like the Peach Passion Fruit Lemonade Dunkin' Refreshers, while others express disappointment over iced beverages lacking the promised quality. Service inconsistency is highlighted, with instances of rudeness and order errors detracting from the experience. Guests note a disparity in attention between drive-thru patrons and those dining inside. While some express frustration over frequent mistakes, especially with requests for less ice, a few staff members have been commended for their friendliness, suggesting potential for improvement in customer service overall.
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I ordered a Turkey Sausage and Cheese Sandwich. It tasted okay, nothing special, but it was a bit messy. It looked quite sad.
The only issue I have experienced at this restaurant is that when I ask for less ice in my drink, it seems to be ignored. This results in my cup being mostly filled with ice rather than the actual drink. It is frustrating to have to drink only a few sips before my beverage is essentially gone because of all the ice. I do not go there to pay for a cup of ice. While I understand that mistakes happen, it happens every time I order my iced coffee with less ice. It is not a complicated request.
The donuts and coffee at this restaurant are good. However, the service can be inconsistent with a few mistakes in orders. It appears that the drive-thru customers receive more attention than those dining inside.
Went to dunkin' ordered my food and they screwed it, but the young lady anna (with the dreads) was extremely rude and unprofessional. she refused to fix it together with the question why I did not immediately review my order and ask that it be fixed. I'm pretty sure that's not my responsibility, because I ordered it first. very frustrated and will never return.
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QR-Code for the menu

