The Creole Burger Southern Kitchen

Not sure how to rate .... it looked like a very nice place. There was a sign outside for the brunch menu, but standing inside to be seated no one ever came. I finally left.

I had a taste for Creole food and found out about this restaurant, so I decided to order takeout for my family. Even though it was takeout, I still left a generous tip, and our total came to $120. When I got to the restaurant to pick up my food, the restaurant was almost empty, except for a party of 3 sitting at a table in the back. I saw NO hosts or staff anywhere. I stood there waiting about ten minutes, and no one came. I had no idea what to do and finally decided to call the restaurant, hoping maybe someone would answer, so I could tell them I was inside of the restaurant to pick up my order. That ended up working, and a guy finally came out from the back to get the phone. I told him I was there to get my order, and he handed me the bagged order. No apology for the wait. I am not sure if maybe they are just severely understaffed, but I have never had an experience like this at another restaurant. When I got home with the food, I realized that they had given me an incorrect item. I ordered smoked salmon cakes and instead got smoked salmon spread. I even checked my receipt to make sure I hadn't accidentally ordered the wrong item, and I didn't. I tried calling them several times, and even though it was still during business hours, no one ever answered the phone. The food itself was just okay. It was not terrible, but at the price I paid, it wasn't good enough to justify another visit. I am more disappointed with the customer service. Since the restaurant's overall rating is pretty good, I was really expecting better; but this experience left me with a bad first impression.

I've been considering trying this place for a while. Finally found the time, and went. The atmosphere was very relaxing, the ambiance was darker than any restaurant I've been in. David was our server and he was absolutely amazing. He had to go to the kitchen a few times to check on my dietary restrictions with no hesitation. I decided on the shrimp etoufe. It came very fast. However the taste was quite underwhelming. The rice was not seasoned or piping hot like the etoufe. It was good enough to eat, but not write home about. My husband got the burger and was unimpressed. The fries that we were served were sitting for a while, but the replacement came quickly. Overall I'd give my meal a 6/10. The bar was really pretty but I don't drink so I can't give that a review. But here's a pic! Dietary restrictions: There are two dairy free options. The shrimp etoufee and the jambalaya.

Arriving at 2:15, they stopped serving and seating individuals even though advertised hours were to 3pm. Would really appreciate an update on business hours to reflect service, especially on Father's Day, to not waste time.

My husband and I recently visited New Orleans so we couldn’t wait to try this restaurant out. HUGE mistake. We sat outside since it was nice out. We ordered two appetizers. The cornbread was so dense and dry we couldn’t eat it. The special New Orleans fries were fries with shredded mozzarella cheese and what looked and tasted like store bought jarred salsa on it. We told the waiter that we did not like it. He sent the manager out to us and the manager took these off of our bill. We were never checked on after this. While we were waiting for our food another couple sat by us that my husband knew. They sat so long without any service that they were getting agitated. When their server finally came out she got their drink order and disappeared for a very long time. Our server brought us our food and the couple asked our server where there server was. My husband was JOKING with the guy he knew and said “fire her” as they laughed. Our server (very young inexperienced man) went inside and told their server what my husband said. Their server came out and literally started confronting ME. I never said anything my husband did and he was clearly joking. I could not believe the way she conducted herself as an employee. The manager came out and she did not care. She by this time knew that she was given wrong information and didn’t even apologize. Everything about this place was horrible and way overpriced. Do not waste your time or money going here. If I could give this 0 stars I would.