Potbelly - DeKalb

I love Potbelly. Their sandwiches are great, the staff is friendly, and the atmosphere is perfect.

They messed up my online order entirely, causing me to make it all the way home before realizing it was wrong (I didn’t open the bag until I got home). After making a trip back to potbelly to ask them to fix my order, the male employee I interacted with was argumentative, red in the face (he clearly was angry about having to remake my order), and proceeded to slam things around in the kitchen while remaking my order. While my order did eventually get fixed, I was very disappointed that to get a correct order I had to make a separate trip back to potbelly and was treated so angrily and disrespectfully by the male worker who fixed my order. I regularly order from this potbelly location but tonight’s experience has left me wondering if I should take my business to another potbelly location instead. I will always love potbelly as a company, but this location lost major respect points for me today.

First time trying the food there was very delicious

It was my first time eating here. Loved everything. Portions were excellent. We requested some minor changes to some of our items, and everything was just how we asked. Highly recommended. We will certainly be eating here again—many times.

Always a great place to stop for a quick bite food is always fresh and delicious