Dunkin' - DeBary

My boyfriend?s been bringing me to this Dunkin and it?s been two months straight of us asking for caramel drizzle in our machiattos and never getting it. I feel... read more My boyfriend?s been bringing me to this Dunkin and it?s been two months straight of us asking for caramel drizzle in our machiattos and never getting it. I feel bad making him go the extra distance to Starbucks but this location never listens to howyou order your coffee.

Always clean and food looks fresh. You have newer coffee machines, so I always try the latte. read more Always clean and food looks fresh. You have newer coffee machines, so I always try the latte.

This DD location is absolutely phenomenal!!! They always make my husband I coffee perfect!! They are extremely fast through the drive-through as well? Not to me... read more This DD location is absolutely phenomenal!!! They always make my husband I coffee perfect!! They are extremely fast through the drive-through as well? Not to mention each every one of the employees we have dealt with through the drive-through have always had a smile on their face are all super friendly!!! This DD location is definitely our go to! Millie is the most fun happy employee to see at the window! Thank you for having such exceptional employees!

Great service and food quality! Some customers are very rude. Give these employees a raise corporate. They don't get paid enough to deal with the self entitled... read more Great service and food quality! Some customers are very rude. Give these employees a raise corporate. They don't get paid enough to deal with the self entitled a-holes.

During my next visit, I made sure to request an extra shot and some liquid cane sugar on the side, just to avoid any mistakes. I knew the extra shot would cost... read more During my next visit, I made sure to request an extra shot and some liquid cane sugar on the side, just to avoid any mistakes. I knew the extra shot would cost $1.35, but I was taken aback to find out that the side shot was now priced at $2.25. I believe this reflects poorly on customer service, and it seems like the staff might have some personal issues to address. I spoke with Michele and Angie, who both firmly insisted I was mistaken and that I had to pay the $2.25 for the side shot. After this experience, I've decided not to return. The Dunkin' in DeLand offers much better service, and the staff there is genuinely friendly. To make matters worse, I received a call from Dunkin', and Angie hung up on me without responding to my return call, which I found very unprofessional. It’s a lovely location, but the atmosphere is overshadowed by the behavior of a few employees.