Starbucks - Dearborn Heights

Very slow, this location needs more workers to keep up with the traffic. No reason why it should take 30 mins to grab coffee from a drive through

The staff is awesome v every time I walk in no matter what I walk out with a smile on my face.

First and last time ever coming to this location! Terrible customer service as well as my drinks being the complete wrong size. Very disappointed

Coffee is not fresh for the 3rd time that I have ordered a grand dark roast hot coffee, the coffee is not hot, it is only warm and does not taste fresh. the service is always very slow.

I waited in the drive thru for 20 min in a very slow moving line. Ordered drinks and cookies for me and my kids. Once I pulled up to the window to pay, the cashier (told me his name is Red and that he was the supervisor), informed me that he couldn't accept my payment because they are not taking big bills. I explained that the hundred dollar bill was all I had on me. Red said he couldn't make any exceptions even though I waited in a slow line for 20 minutes and there weren't any signs posted at the drive thru stating that the store couldn't accept big bills. Red was very condescending and showed no compassion and had zero customer service skills. I left disappointed and my kids were also upset over the treat they so patiently waited for and were promised. I know those drinks were going in the trash anyways, so it was upsetting that he wouldn't make an exception and give me the drinks since it was the stores fault for not posting a sign or informing customers at the drive through about their inability to take big bills. Or they could have taken my money and informed me that next time they will not be able to do so. If Red truly is a supervisor at this store, he is doing a horrible job and doesn't deserve that position.