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Contribute Feedback What User likes about Krystal Company:
The service was good, which is all you can ask for around 1 o'clock. The food was enjoyable; it’s Krystal’s, and I have no complaints. The staff member at the drive-thru was efficient. They seemed a bit short-staffed, which caused a line, but there was no room for complaints. View all feedback.
What User doesn't like about Krystal Company:
Long long wait. Inside was closed due to staff shortages. I don't care for their standard mustard on the burgers plus when I got them they were cold. Prefer White Castle when in Orlando. View all feedback.
Ordered online for a 9:40 pickup. Arrived at 9:35 and went to door which was locked. Rang bell like sign said. No answer. Call store phone and no answer. Proceeded to drive thru just to sit and wait. It?s is now 10:15 and just received my food. Good job 40 minutes to pickup a mobile order. Never again
The only good experience here was the lady that fixed my drink. I had to run my card 3 times before they figured out the cashier wasn't signed in. It took forever to get my food. When I did get my food it was so hot in the restaurant that it was uncomfortable to sit there and eat. I ended up leaving and taking my food with me so by the time I got home with it then it was cold. This place needs to get their ac working, it's Florida and it's hot. Once they get the ac fixed they need to get some competent people to run this restaurant.
I ordered 4 Crystal's burgers w cheese a coke and fries. I got 2 Crystal's w cheese and a chicken sandwich, fries and coke. One burger the bun was like mush. You could of ringed it out. I turned around and took my order back. Even though they made me 4 fresh burgers the manager never apologized and acted like she was mad at me for bringing my wrong and bad order to her attention. McDonalds soon good for now on.
First thing first!!!!This restaurant needs to be remodeled there?s mold everywhere!! The staff needs to go back retrain on customer service! Food cold!! No managers helping the staff! One of the employees seating in the lobby yelling across the counter and walking around cursing (stating he don?t care about Krystal I?ll walk the F out!!! Absolutely terrible food and terrible service!!!!!
Experience was quick and easy. The cashier was friendly and our food was hot and fresh. We enjoyed our visit and will return for more yummy mini burgers!