Carvel - Danbury

This place is usually nice. Not great but nice. The last 2 times I went were just aggravating. It was hard for them to hear me the first time or maybe they just weren 't paying attention. Had to correct what toppings I wanted. Ask if spoons and napkins were in the bag was told yes and only had spoons. This time I went I lifted the corner of my mask so they can better hear all while my face was still covered. Was told I had to keep my mask on when it wasn 't removed. Asked if napkins were in the bag and was told yes. Once again, just spoons and no napkins. Maybe they just say yes to hurry you out the store bc its only 2 ppl at a time and a line is outside. It would be nice if they could just say can you say that again please instead of just saying yes if it is actually due to not hearing you. I like going here out of convenience but seems ill just have to keep driving to german town for IL Baico.

Nasty man inside, yelled at us as soon as our feet literally passed the doorway, went out… got sprayed by a skunk. Go to New Fairfield, they have a wonderful ice cream store there. Trust me, it’s worth it!

The owner is so pleasant and caring. We all enjoyed the ice cream cake. Fresh. Wonderful

Called in advance for a fudgie the whale cake. Guy was friendly on the phone. Went to pick up the cake and it was extremely sloppy. Skimped on the ice cream, didn’t cover the whole cake in fudge, whipped cream piping was something a kindergartner could do better. Fudge mess all over the tray and box. Nothing like what is advertised. Pure lazy, will not be supporting that establishment again. The one in Brewster, NY is much better.

I went in their today and i got a small hot fudge sundae with just nuts and whip cream and it came to $5.80 that's way to much to pay for a small. if i got the large one that must cost close to $10. wont be going back their again. I also went in their years ago looking to buy their carvel ice cream cake and the price was more then shop rite charges but i was told by the manger that they don't sell carvel ice cream cake and that was a lie. well anyways if you want ice cream and don't mind paying high prices this is the place for you. also the nuts were stale. With such high prices and i bet since not many people go in their that he has to use old nuts and other toppings.