Mcdonald's - Daly City

The staff overall was very friendly, however, there was one lady at the window who was not as welcoming. Despite this, the other staff were kind enough to help out.

This new McDonald's is fairly nice, but the service is quite slow. The staff needed reminding to provide napkins and ketchup, which are normally standard at other locations. They even ran out of cups at one point. Overall, people tend to visit this McDonald's when the line at the In-N-Out down the street is too long.

I was overcharged for incorrect orders and had to endure six instances of yelling in the kitchen to fix them. In addition, I did not receive one of the items I ordered. The staff was unable to properly adjust the charges on the register, so they provided me with a rough estimate of the difference in cash. To save time and frustration, I accepted the refund.

If I could give 0 stars I would. My husband I have tried our best to give this McDonald?s location a chance since it is literally down the street. But each time we go, we always experience an unnecessary headache instant regret that we went tothis location and not another one. Some examples of the things that have happened: we ordered a large chicken sandwich mealwith an extra order of fries on the side. After checking our bag at the 2nd window we discovered we were missing one order offries. The worker really tried to argue with us insisted we had only paid for one fries. He ended up apologizing for hismistake giving us what we ordered. my husband wanted a milkshake with two flavors (half chocolate and half vanilla) and wastold that was not allowed. If you want two flavors , you would need to order 2 separate milkshakes apparently. Something I haveNEVER experienced at any McDonald?s location EVER. workers at the second window don?t say ONE word to you. Not even a ? thankyou ? or ? have a good night ?. They stare at you blankly like unblinking robots. No type of customer service at all ordertakers always in a rush to get you to the window. I?ve ordered ONE item and started trying to order more items only to beinterrupted in the process by a rude ?OKAY THAT?LL BE ???. I?ve had to match their energy yell back ?I?m not doneyet!? workers looking clueless when you ask questions or call them out on their errors. It seems like the majority of the staffdon?t speak English or if they do , know very little As of 10/21 not sure if it is just this location, but they?ve changedthe sizes for their fries and McFlurry?s. More expensive prices now smaller portions= total rip off We will now drive alittle further to a different location for a quick snack fix

No one pays attention to you when you?re ordering inside. Nobody is in the register and no one wants to look at you when trying to get their attention. I only ordered coffee and it took ten minutes to get it.