The Local - Dacorum
The Local
Description
Nestled in a vibrant locale, The Pavilion presents a culinary experience that has sparked contrasting sentiments among diners. While some rave about the flavorful dishes, friendly service, and unbeatable weekday deals, others lament over unappetizing meals marked by greasiness, poor execution, and lackluster service. Reports of rude staff, mismanagement, and unnecessary charges have left a sour taste for many. However, the inviting atmosphere and commendable customer care during special occasions have garnered praise. As it stands, The Pavilion embodies a juxtaposition of charm and disappointment, making it a gamble for those seeking a satisfying dining experience.
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I was extremely disappointed with my experience at this restaurant. The waiter was incredibly rude, questioning my choice of drink and showing little interest in taking our order or ensuring we had a positive dining experience. The food was also a letdown. Despite ordering spicy biryani, it arrived cold, flavorless, and lacking in spice. When I mentioned this to the waiter, he simply gave me a plate of chilies and walked away, expecting me to season my own dish. The replacement dish was no better, with bland flavors and small portions that tasted worse than a supermarket frozen meal. The overall service was subpar, with a dirty table upon arrival and staff who were more focused on their phones than on customer service. It was a disappointing and frustrating experience that ruined what could have been a pleasant evening out. I will not be returning to this restaurant and would not recommend it to others.
Upon joining my family, we were immediately asked if we wanted starters, despite just arriving. When we requested water with ice and lemon, we were only provided with plain water. The service was lacking, and I contemplated leaving due to the poor treatment. However, I stayed for my daughter's birthday. When I asked for a Coca-Cola for my daughter, I was rudely questioned as to why I needed it. I was also not satisfied with the biryanis we ordered, as they were bland and not prepared as requested. The main meals lacked flavor and were disappointing. I had to request my bill from the bar, as the staff were busy watching TV. We felt rushed to finish our meal, and the staff even started cleaning up around us before we were done eating. I will not be returning to this restaurant and advise others to avoid it. My rating for this restaurant is 0/100, and I believe it should be closed permanently.
With six members of our family we celebrated our farewell trip. The food was excellent and the choice of dishes was very big, one gets confused. We all enjoyed what we had. The service was very good and the staff were friendly, particularly Syed Amdad. The wine list was also great but I would have liked a better choice of beers, apart from the two Indian beers offered. I shall definitely recommend it.
The food is delicious and the staff is friendly. This place is a must-visit whether you're looking for takeout or dining in.
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