Chipotle Mexican Grill - Cumming

I've been to this restaurant twice in the past three weeks, and both times they had everything I wanted—something I can't say for other places I've tried. The lines moved quickly, and my bowl was filled with generous portions! I'm very satisfied with this location. The only small drawback was that I could have used a few more chips this time.

While I enjoyed my lunch, I was frustrated to feel as though I paid for it twice. When I tried to use my credit card, I encountered some technical difficulties before it finally went through. I don’t plan on returning anytime soon, and I’ll be using my remaining gift cards at other restaurants. Overall, I’m really disappointed with my experience at Chipotle.

The queso blanco was anything but white; it was incredibly thick and had clearly been left sitting for a long time. You could scoop it up with a fork without it dripping. The steak was excessively greasy, which made our quesadillas soggy and oily as well. As others have noted, the staff appeared disinterested in serving customers. The dining area was a complete mess at 3 PM, with food scattered all over the floor. I tried to give them the benefit of the doubt, thinking they might have just finished a busy lunch rush. However, with all but two staff members lounging in the back, it was clear that those who were serving did so with a noticeable lack of enthusiasm. Most of the soda machines were out of order, and there was no ice available. After not visiting a Chipotle for years, I seriously doubt we'll be coming back anytime soon.

For the past 4-5 weeks, various organizations have been set up under a tent next to the entrance of this Chipotle, and are actively soliciting donations. I come here almost every day for lunch, and they hassle me every time I enter and exit the building. The first 6-7 times, I tried to communicate with them Not today, I 'm short on time and just trying to get some food . After awhile I gave up communicating. I have been solicited for money ~40 times in the past month if both entering/exiting are included. Upon exiting after getting my food, they will usually yell at me all the way across the parking lot for money. Hey, sir?! Sir! HEY, YOU IN THE GREY SHIRT!!! I 'm tired of it. Today, I decided I am not going to go to this Chipotle anymore. There was no black beans, the pinto beans were crunchy and half-cooked, this is experience is not worth $10, and is no way to run a business. Soliciting on commercial property is usually illegal for this reason.

I ordered double steak burrito and the mindless dozens of teens running the store didn't bother to read and follow simple instructions. Also requested sour cream and corn salsa and neither of them were on the burrito at all. I got a small burrito with literally SOME steak, rice, and cheese, not what I ordered. The restaurant was mostly empty and there were more employees than customers. There was hardly any steak at all which I got ripped off for by both the absurd $6 upcharge price and the fact I didn't receive double meat. Never coming back here.