Reviews
What 892imranr doesn't like about Kaspas Desserts:
The customer service at this restaurant is terrible, especially from the Arab woman who claims to be the supervisor. She doesn't know how to interact with customers. I ordered their creamy cooler, but it tasted like regular milk. In a dessert shop, you expect something sweet, not just a glass of milk. When I complained, she was incredibly rude and insisted that it was company policy to not offer any replacements for... View all feedback. What Wander720490 likes about Kaspas Desserts:
Absolutely amazing! The staff were friendly, our order was completed quickly, and the food was delicious. I will definitely be choosing Kaspa's over other dessert places in the future. The only downside is there is no parking, so it's best for locals or those taking public transport. View all feedback.
Reviews from various websites
The guy who posed as a manager had very bad customer service. Just rude and showed no professionalism at all.
I placed an order over Uber eats for collection. On the Uber eats they did not have an option to purchase vanilla soft ice cream, so I selected gelato. As this...
read moreThe customer service at this restaurant is terrible, especially from the Arab woman who claims to be the supervisor. She doesn't know how to interact with custo...
read moreCame here to use my Meerkat code to get a bit off the overpriced desserts. Only to be told. Even though I came during the accepted days of the offer and showed...
read moreI ordered two milkshakes, one plain galaxy milkshakes and a Oreo coconut milkshake. I had an allergic reaction to my milkshake after the workers made a mistake...
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read moreAt this dessert shop, customer experiences have been sharply divided. Many patrons express disappointment due to subpar service, with reports of rude staff, unfulfilled orders, and an unsettling dismissal of reasonable complaints. Instances of difficult interactions, like denying restroom access to patrons and unaddressed issues with food quality, have led to negative impressions. Conversely, a few customers highlight commendable service and delicious offerings, emphasizing the quick turnaround and friendly staff. However, concerns about parking accessibility persist. Overall, it seems potential visitors should approach with caution given the mixed reviews on service and product quality.