Smalltown Coffee Company - Crown Point

First time here. Just bought a coffee to go. It was delicious and will try again.

Great atmosphere, fantastic coffee, very pleasant baristas. I love Smalltown and whenever I’m out that way I make sure to stop in.

Very good environment. people are nice. the service was fast and coffee came up fast. the coffee was a little over priced but it was good.

I hate that I’m writing this review, but here we go. Long story short, there is one guy there that has just never made me a consistent and good hot latte. I know one lady that works there makes great coffee. I asked another woman that took my order if I could have her make my latte and I would be willing to wait. The guy that makes my latte just terribly every time made it. I asked him if this was my latte because I asked someone else to make it, his response was extremely short and rude. He said, we don’t do that here, it’s a policy we don’t do requests like that. I’m curious, if it’s a policy, why didn’t the woman who took my order tell me that? Because people there have always honored that request.So I call, I ask for the manager, he says there’s no manager. I ask for corporates number, he says we don’t have corporate. I ask again, I’m not understanding how there’s no manager in charge at which time he decides to field this call. I was extremely polite and just wanted to see where the convo would go. I told him I didn’t like the coffee he just made me. He blames the roast, blames his newborn baby. You know what a customer doesn’t want to hear when there’s a problem…excuses. I feel for him as a person, but as a customer, I just want the issue fixed. Never once did he offer to remake it. Bottom line, the guy just placated me so I wouldn’t push harder. It was very clear after speaking to him, he didn’t care that I didn’t like the coffee, he didn’t care about me at all. I think he was just trying to push me off.Before I continue, to the lady with the curly hair and the two gentlemen that helped me figure out I like lattes, you are the best. You all made my days better, so I just wanted to share that.I was really thinking this review over. It makes me sad ultimately, because I’ve made the decision I’m not going there anymore. Ya know, most of my interactions were awesome, coffee was great and pretty darn consistent. But I won’t allow someone to insult my intelligence like that. I could feel the passive aggressiveness when he put the coffee on the counter. Then says to me, it’s busy. There was no one in line, no one was even looking to order and the girl I wanted to make the coffee was talking to another employee. I smiled and walked away but realized he just fed me a line of….Cheers to all the kind and honest people out there!

I want everyone to know about this amazing coffee shop tucked away in Crown Point, Indiana. First off, it's well worth the extra drive from the highway. The new space is stunning and features plenty of indoor and outdoor seating.The staff is clearly passionate about coffee roasting and making delicious drinks. I couldn't rave enough about the creamed honey latte I had. They said this is one of their signature drinks. They also make all of their baked goods in house. As someone who grew up in a small town, I have a special place in my heart for the dreamers who push the mold and create spaces like this in their small communities. Way to go! Can't wait for future visits.