Dunkin' - Crossing

Been going here for 20 years at least and they always had a bathroom but now they don't allow customers to use the bathroom anymore. They have an out of order sign for weeks. Won't be stopping here again.

I placed an order online , The person in charge did not want to give me my coffee, because they were supposedly closed and cleaning, when that was not true , Closing time was 7, there were still 30 minutes left. Apart from the terrible attitude ? without a doubt I will not

Worked dunks at various locations for over 20 years and never once did they put 3 people on the schedule to run the drive thru and serve NO FOOD! Since when does dunks spend money to not make money? Never. The answer is NEVER! You can't tell customers you aren't serving food when there's food directly behind you that customers can see. You can't tell paying customers that there's only 3 employees on drive thru only so you can't serve food. 3 people is alot of employees compared to other shops having to close because noone will work. I've worked for employers of dunks who made me run a whole store alone on many occasions. Even at another coffee shop I did it myself. U can't tell me 3 people is not enough to serve food. 3 people is exactly enough, at the least, to run a drive thru. 1 taking orders/making coffees-drinks. 1 on the oven. 1 at cashier and donuts. Perhaps replace your evening crew because they're costing and losing you money. My husband wasn't even allowed a donut at 430p.m on a Thursday. Male employee ended up caving and asked him what kind he wanted. Glazed donut. My husband gets leaves and finds a chocolate frosted. Seriously dunks??? Can't even get a simple donut right. A donut that your employees didn't even wanna serve/sell. 1 star because I'm forced to leave one. I literally never complain but this was absolutely asinine of your employees. They picked the car of a man with a seasoned dunks veteran for a wife on the other end of the phone. I know for a fact that dunks doesn't care much for customer feed back. Actually they don't give one s**t how anyone feels. Lol. But here's a bad review none the less.

Small in side a gas station but has a window walk up

Needs more workers... Line of 9 ppl filled the mini mart for dunkin..