Dunkin' - Crossing

Security guard won't let you use unless your their for the hospital

Do not go here. The few times I have ordered from here there always seems to be a problem. They are super slow and even with ordering ahead on the app and giving them sufficient time to get my coffee ready, I’ll go check and still have to wait an extra 10-15 minutes till my coffee is ready and everytime you have to go pick up your donut from the cashier and everyone thinks you are cutting the line. Today was the icing on the cake where I placed my app order and waited 30 minutes when I went down my cup was set out but empty. Apparently the espresso machine was down so after waiting 15 minutes for the cashier she said she can give me a regular coffee in exchange for my iced macchiato….there is clearly a price difference there. I said no I would just like a refund then and she said okay but you also have to give the donut back because today was free donut day. No issue I gave it back but I did not appreciate how rude she was the whole time, even to the customer before me. I will defiantly never be coming back to this location.

Staff move efficiently, and love to chop it up, good communication. I wish more locations were staffed like that and had a talkative crew. Def 5 stars.

They located INSIDE hospital on 2nd floor. Took me forever to find it

The staff at ALL Dunks work hard for very little thanks. As far as Im concerned if I have to wait for 10 minutes to get served so be it. They are my heros making my jilt of Java!