Turtle Bay Crawley

12 of us went for a work Christmas dinner. Booked by someone else. I was the first person to arrive and was invited to either wait at the table or the bar I dec... read more 12 of us went for a work Christmas dinner. Booked by someone else. I was the first person to arrive and was invited to either wait at the table or the bar I decided to get a drink drink first and before I’d finished ordering my drink everyone else started to arrive were told that we had the table for 2 hours. We all went to the table and had sent our food order 2 days before as requested, which they had lost so we then had to order individually from the menu and wait longer for the order to be cooked. The food on the whole was delicious, if I were to be picky the prawns were overcooked but they were still tasty, and everyone else enjoyed theirs. The waitress barely smiled the whole 2 hours we had the table and proceeded to come over with a card reader to ask for payment whilst we were all still eating stating we had 10 minutes! If they hadn’t of lost our order and the service was a little quicker we would’ve finished our food before the allotted time. If this had been the end of the visit the rating would have been lower, but 2 members of bar staff bumped it up. They couldn’t have been better, happy, helpful and highly efficient. We had moved to the bar area and they kept me topped up with iced water all night (designated driver) often coming over and just topping me up. I appreciate Christmas in the hospitality trade is manic at Xmas but rude staff are not acceptable when we spent a lot of money which we all worked hard to earn. It’s also not made clear that there is such a short time limit on the table.

The customer service at this restaurant, provided by Maryanne and the team, was outstanding. They rated the service and atmosphere top marks with a score of 5. read more The customer service at this restaurant, provided by Maryanne and the team, was outstanding. They rated the service and atmosphere top marks with a score of 5.

Service: Dine in Meal type: Dinner Price per person: £40–50 Food: 5 Service: 5 Atmosphere: 4 Recommended dishes: Goat Curry, Coconut Prawn Rice Bowl, Dumplings read more Service: Dine in Meal type: Dinner Price per person: £40–50 Food: 5 Service: 5 Atmosphere: 4 Recommended dishes: Goat Curry, Coconut Prawn Rice Bowl, Dumplings

Service: Dine in Meal type: Dinner Price per person: £100+ Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Goat Curry, Jerk Chicken read more Service: Dine in Meal type: Dinner Price per person: £100+ Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Goat Curry, Jerk Chicken

I love turtle bay it's my favourite restaurant! I was here for my 30th birthday I was made to feel special by the colleague's that work there. Maryanne served u... read more I love turtle bay it's my favourite restaurant! I was here for my 30th birthday I was made to feel special by the colleague's that work there. Maryanne served us and was so lovely and kind and was quick with taking our order etc. She also gave me a shot on the house. She was also easy to have a conversation with definatly an asset to turtle bay. Thank you for making my birthday special . Kid-friendliness: MaryAnne was so sweet to our daughter very interactive