Images
ContributeReserve now
Feedback
Contribute FeedbackThe Mocha Lounge captivates with its extensive menu, including vegan options and a delightful selection of cakes and light meals. Many patrons have enjoyed its inviting atmosphere and helpful staff, particularly during busy lunch hours. However, a concerning trend in customer service has surfaced, with instances of confrontational staff, incorrect orders, and rude responses overshadowing the overall experience. Despite these setbacks, the café remains a community favorite, especially for those seeking a quick coffee or a relaxed afternoon tea. Future visitors may want to temper their expectations regarding service while enjoying the café's culinary offerings.
Had a lovely experience. The front door has a child gate on, that comes off so if you have a wheelchair or pushchair you can get in. The coffee house has a baby change toilet which is also a disabled toilet and they have a resident jack Russell: Tilly who is very sweet and will most likely come say hello to you in exchange for fuss. We ordered a tea and latte, both were great, and we also had a custard pastry which was homemade and delish. All the cakes, loaves of bread are home baked and they have a spectacular coffee and syrup display. Wi-Fi is also available and a comfy sofa area, so if you need to work this would be a great place to come. We went with our large pram l, there was enough space, plus outdoor seating! Will be coming back with my mum friends.
Lovely food staff are really nice but my fravortie is the tiny dog that is so welcoming makes it feel relaxed lovey place
Visited today with a friend. Had a latte and Crunchie cake. The latte is lovely, had it before when visiting and it’s hot, creamy and really good. The cake was nice, very soft, the icing had the Crunchie bits in and gave it flavour. It was enjoyable. The cafe is nice, love the little dog that wanders round, super cute but then I love dogs!!!!
I met up with friends to grab a drink and a snack at this restaurant. We all placed our orders at the same time, but one item was missing when the food was delivered. After waiting for 15 minutes, I asked what seemed to be the owner how long it would take for the missing item to arrive. She rudely replied that she didn't know, as she was only in charge of serving drinks and not the food section. Clearly seeing my disappointment, she sighed and said she would find out. We waited another 5 minutes before the missing item finally appeared. I definitely won't be returning, as the owner was rude and the cakes we did have were dry and tasteless.
I visited here recently with friends, I had my two young babies with me and have found the staff to be quite rude, an older lady working there in particular. I wasn’t greeted with a smile or made to feel welcome, the lady serving me was quite abrupt, my baby was teething on this occasion and noticed I was being glared at and made to feel like my baby was making a scene. When asked if we could use two of the high chairs, the member of staff snapped that we couldn’t block the area we were sitting at I was made to feel like an inconvenience as I had my pram also with me. The drinks were slapped down and were also cold. In other cafe shops I have been to, staff have bent over backwards to help and have been very friendly and understanding towards new mothers as a new mother with her hands full I was left to feel very anxious and embarrassed and that my custom wasn’t valued. It’s not my first visit or the first time I have noticed the staff to be rude but was prepared to give it the benefit of doubt. My mother in law had since mentioned that she found staff to be rude when she visited some time ago. Unfortunately I won’t be visiting again
Full Menu
Download MenuMore information
QR-code link to the menu
