Mocha Lounge - Coventry

I met up with friends to grab a drink and a snack at this restaurant. We all placed our orders at the same time, but one item was missing when the food was deli... read more I met up with friends to grab a drink and a snack at this restaurant. We all placed our orders at the same time, but one item was missing when the food was delivered. After waiting for 15 minutes, I asked what seemed to be the owner how long it would take for the missing item to arrive. She rudely replied that she didn't know, as she was only in charge of serving drinks and not the food section. Clearly seeing my disappointment, she sighed and said she would find out. We waited another 5 minutes before the missing item finally appeared. I definitely won't be returning, as the owner was rude and the cakes we did have were dry and tasteless.

I visited here recently with friends, I had my two young babies with me and have found the staff to be quite rude, an older lady working there in particular. I... read more I visited here recently with friends, I had my two young babies with me and have found the staff to be quite rude, an older lady working there in particular. I wasn’t greeted with a smile or made to feel welcome, the lady serving me was quite abrupt, my baby was teething on this occasion and noticed I was being glared at and made to feel like my baby was making a scene. When asked if we could use two of the high chairs, the member of staff snapped that we couldn’t block the area we were sitting at I was made to feel like an inconvenience as I had my pram also with me. The drinks were slapped down and were also cold. In other cafe shops I have been to, staff have bent over backwards to help and have been very friendly and understanding towards new mothers as a new mother with her hands full I was left to feel very anxious and embarrassed and that my custom wasn’t valued. It’s not my first visit or the first time I have noticed the staff to be rude but was prepared to give it the benefit of doubt. My mother in law had since mentioned that she found staff to be rude when she visited some time ago. Unfortunately I won’t be visiting again

The cakes and tea at this restaurant are fantastic. The samosas and salads are also delicious. It's a lovely place to visit, although our experiences have been... read more The cakes and tea at this restaurant are fantastic. The samosas and salads are also delicious. It's a lovely place to visit, although our experiences have been slightly dampened by the older lady working there who has been a bit rude to us on a few occasions.

Food: 5 Service: 5 Atmosphere: 5 read more Food: 5 Service: 5 Atmosphere: 5

Basic but clean place, reasonably priced. Food: 3 Service: 3 Atmosphere: 4 Meal type: Breakfast Price per person: £10–20 read more Basic but clean place, reasonably priced. Food: 3 Service: 3 Atmosphere: 4 Meal type: Breakfast Price per person: £10–20