Eastern Chef - Menu

Ordered takeaway twice from here and can’t believe the quality! Favourite place now! We’ll be working our way through the menu! read more Ordered takeaway twice from here and can’t believe the quality! Favourite place now! We’ll be working our way through the menu!

I placed an order online on 28/08/23 which was 30 minutes before their opening time, paid, and I recieved an email that it was confirmed/accepted by the takeawa... read more I placed an order online on 28/08/23 which was 30 minutes before their opening time, paid, and I recieved an email that it was confirmed/accepted by the takeaway. 30 minutes later, they call to tell me it's been cancelled on their end, and I would have to pay again before they could deliver. Bearing in mind that just under £20 had already been deducted from my account, I asked them why I haven't recieved a cancellation email in that case but they had no answer. So I paid again, and they again accepted the order. I've been monitoring my bank for the last week, and can see no refund of the duplicate payment I had made. I've called them today to look into this and they were swift to process a refund which should complete in 2 working days. I've just read other reviews with similar experience, so please beware Their standards have unfortunately dropped in the last few years, and despite the increase in prices, their portions are much smaller now. It's a shame really. UPDATE The lying thieves! No refund has been returned to my bank since my call to them on 4th September! 2 working days my a ?! I am beyond fuming and disgusted with this level of service, and as a Chinese myself, I can confidently advise anyone else to avoid this poorly managed and fraudulent takeaway. We alllll know why it's cash only for in house payments, and clearly now I also know why they're happy to take card payments through their online orders when they can't see the consumer in person. See my photo of 2 different order confirmations via email, that's proof in the pudding for you. At all cost AVOID this takeaway.