Asda Supercentre - Coventry

Horrible ignorant supervisors and security person,dreadful customer service and accused of being a liar,a dreadful experience,made me out to be a thief and liar... read more Horrible ignorant supervisors and security person,dreadful customer service and accused of being a liar,a dreadful experience,made me out to be a thief and liar in front of many customers.appalling behaviour from staff.

Billie the cafe emoloyee gave me the looks when i walked into the cafe with my 2 year old today . He wasnt making any eye contact with me until finally he asked... read more Billie the cafe emoloyee gave me the looks when i walked into the cafe with my 2 year old today . He wasnt making any eye contact with me until finally he asked what can he get me without a smile on his face and i asked whats on the menu ? He angrily pointed out the menu board to me and i said can i have fish and chips , he quickly said its sold out , i then asked can i have the full English breakfast and he said thats all frozen now so he cannot serve . I then asked what’s available and he again pointed out the main menu board to me . A man who has absolute zero manners and got defensive when i challenged his behaviour as to why was he behaving like this with me ? Is it because i am non white ? He chose to remain silent when i was being so polite in the whole conversation. He seemed irritated, agitated and simply annoyed when he saw me walk into the cafe . When i knew he simply didnt want to serve me , I said i will complain and asked for his name and he quickly covered his name with his hand. Now isnt that act itself proving that he has done wrong !!! What little i could make out it looked like Billie . My 2 year old son was starving and crying and was witness to this awful attitude of this disgraceful and disgusting service . I will never ever walk into that cafe again and will take this further with the management of ASDA and probably with the Press . We are living in the 21st century Britain and no one irrespective of their colour or background should face such racist behaviour from anybody especially from a reputable store like ASDA . I stormed out of the store and went to Morrisons Binley and i and my son were welcomed and treated like family in their Cafe . This speaks volumes on how to deliver exceptional customer service.

There isn 't enough space here to write about the absolutely awful experience I 've had today. Debbie and nick in the cafe need retraining, for customer service... read more There isn 't enough space here to write about the absolutely awful experience I 've had today. Debbie and nick in the cafe need retraining, for customer service and also how they are around children. My grandson was having an episode and got some beans on her apron, rather than support us and say its ok she rolled her eyes raised her eyebrows and muttered something as she walked away. I was appalled and so was the separate customers sitting by our table who witnessed this. Can I just state my table was around the corner away from the serving area and till. I walked round the corner to where I witnessed both Debbie and nick discussing me with 2 customers. The customers hadn 't seen what happened and had only heard there side of things, the customer thwn continued to be rude towards me and the woman pointing her finger and raising her voice to me, while her husband stood next to her. Not only was this completely unacceptable it was also very intimidating, id took my grandsons for a light lunch after there busy morning at football, I was alone with my grandson 3 and 4 years old. I then asked to speak to a manager and was told there isn 't one. So I asked 'nick ' if he was supervisor and he said yes I said, can we have a chat, his reply no not right now im.busy, but had enough time tonstand there discussing something he hadnt witnessed wither... Lovely man NOT and as for Debbie who started the whole awful experience off, I think they way she was towards my grandson was beyond belief, disgusting behavior. This reveiw is alot deeper however my complaint to asda will have all that info in.

Although the shopping experience at Asda is good, the cafe does not offer the same level of satisfaction. They frequently run out of cakes and their breakfast o... read more Although the shopping experience at Asda is good, the cafe does not offer the same level of satisfaction. They frequently run out of cakes and their breakfast options are small and overpriced. Overall, it is not worth a visit in my opinion.

The food is pricey, with a 375ml bottle of Diet Coke priced at £1.30, which is excessive. The restaurant is clean and the server was polite. read more The food is pricey, with a 375ml bottle of Diet Coke priced at £1.30, which is excessive. The restaurant is clean and the server was polite.