Sweethart Coffee Cake - County Durham

I'm sorry to say that this place is not what it was. Years ago, it used to be great, lovely quality stuff. We ate lunch here today. Breakfast hash; potato scone and bacon and egg; salt and pepper chips wrap; ham sandwich and chips. 4 drinks. We bought 4 cakes to take away. Total bill, £55. The cakes were nice, that's the positive. Other than that, I think the 2 breakfast dishes we had were very overpriced for the quantity we got. £9 for the breakfast hash, which I didn't care for at all. Probably contained 1 sausage, a couple of rashers of bacon. It was greasy and unpleasant. Very unimpressed overall and simply won't go back. Such a shame, because it used to be lovely.

OMG, what has happened to this great place went to collect an order today of there finest bread decided to buy some cakes for the family for a treat asked for 2peices, of cake and a Trifle was asked if I wanted trifle cake or trifle I said again Trifle, but alas when I opened the box what did I have ****** trifle cake , so can you please get your staff to listen to what customers ask for, apart from that no complaints.

Stale cheese scone, over peppered soup and bun covered in margarine (was not asked). Inedible, won't be back. Got take away and opened to eat at home or would have sent it back

Only been here twice. First time was a few years back. This time food was brilliant as it was last time. The girl that helped us was so polite Very helpful. Was always checking the food and service was OK and checking if we needed anything else. Steph was her name. We will be back again thank you

In the past, It may have received awards and accolades for its cakes and pastries, but of late it wouldn't merit any for its customer services or lack of it, most certainly as one female member of staff is concerned. What can only be seen as utter disrespect and total rudeness, with regards to the manner in which she has treated both my wife and I, over the past weeks. For some unknown, to us, but blatantly obvious reason to her, by her actions, has on four separate occasions over four weeks,.purposefully taken to not honour a reserved table booking request, which on this last occasion , the reservation was taken by her. On a previous occasion she said she thought the couple she let use the table would have left, that was after two hours? Last week after again she let the reserved table go, we were offered another table as long as we didn't stay too long? Not two hours then? On this last occasion, we walked in to see this member of staff serving at the table we reserved, looking up blankly at us, we just walked out, never to return. In old parlance we are regulars, loyal customers who have been going there for years. Even after Lockdown we made a concerted effort to support them, seeing other businesses fold, through lack of customers. In the past, we never reserved a table but was told it was much easier for them if we did, so we did. It appears others can reserve tables as is but for this member of staff we obviously, for some reason or other, don't qualify? Needless to say, we will find an alternative eatery to make our weekly visits to, one without a rude and disrespectful member of staff. In closing and in balance all the other staff are extremely friendly and helpful. Lorraine and Paul amongst others. There's always one?!