Domino's Pizza - County Durham

If I could put 0 stars then I would! Most of the meal was ok if a little overpriced however one part of my order the Chicken Strippers Combo failed to be delivered at a cost of £7.99. Customer Services are far from helpful with this and are offering a voucher. I don't want a voucher. I want a refund. I rarely go to Domino's due to the overpriced food. The only reason I choose Domino's on this occasion was the ability to pay with PayPal! So overall overpriced good quality food (the items that were delivered) but absolutely shocking customer service when they get it wrong and fail to deliver all of the meal!

The pizza was a disaster. It arrived cold, partly burnt, and with toppings haphazardly thrown on. It seemed like no care was taken in making it. When I called to complain, they said they would send another one out, but after waiting for 45 minutes already, I didn't see the point in waiting potentially another 45 minutes for a replacement.

I fancied a garlic oil based pizza instead of a tomatoey one, so I experimented by “minus ing” the Domino’s Tomato Sauce in my online order, and requested garlic spread, red onions, mushrooms and extra mozzarella as toppings. I wasn’t sure what would happen, but the chef responded perfectly the resulting pizza was great! Now I’ve come to write this review I can see that other people find the tomato sauce overpowering perhaps they could use the same ordering strategy?

My daughter is a big fan of Domino's Pizza, so we end up going there frequently. If it weren't for her, I would never visit due to the consistently terrible service. The staff seem disinterested and unfriendly, often giving robotic and sullen service. They definitely need better training. Thankfully, the pizza is always delicious, which saves the visit. Good food, but very poor service.

Ok quite a few pizzas I have had from here that have been far from even good but this one was nicely cooked toppings were good portions but was completely ruined by the bucket of sauce that was on the base. It seems that its getting constant that this store is letting the dominoes name down can't wait until papa johns opens up then maybe quality will have to increase due to a better competitor.