Ruscello - Nordstrom South Coast Plaza

I ordered my entree and waited quite a while. I heard another server confusedly looking at tables who eventually said the name of my entree but, before I had a chance to claim it, another guest at a table who were not speaking English, claimed the dish. After about 25 minutes, the manager came to my table and explained that my entree had mistakenly been served to another and that my entree was being prepared again. About 20 minutes later, my entree was served. When I finished, my waiter, who was quite apologetic, offered a complimentary dessert so I asked to see a dessert menu. About 10 minutes later he returned to see if I had made a decision to which I responded, You haven 't given me a dessert menu yet! What should have been a 45 minute lunch lasted nearly 2 hours and if I hadn 't requested my check when I ordered dessert, it would have been worse. This establishment suffers from a serious lack of management and training!

Second visit wrong food delivered Asked to put one of the two televisions on the Rams football game as they both had San Francisco game on and no response didn’t even come back to say sorry it has to be on that channel

Everyone was friendly welcoming! Terrific food, Birria grilled cheese is the feature and it’s delicious!

We always enjoy our meal and hospitality .we eat there at least every week or two.From the hostess to the bartender,chef and waiter or waitress

A fun place to eat lunch and to enjoy a day of shopping