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Contribute Feedback What Charlena Pikes likes about El Pollo Loco:
This El Pollo Loco has Amazing Customer service and food is always fresh . The Manager Maria extremely professional and always remembers customer whom are regular. Maria treats you like family, extremely kind and caring to all customers. Maria always has a smile on her face, even when difficult customer are present. Maria professional behavior and her patients are priceless.Her staff are friendly and courteous as wel... View all feedback.
What Ruth Butz doesn't like about El Pollo Loco:
It was a long time that I'm at El Pollo Loco. That night I crave of it. We went with my husband. Prices are more than double. I got the double chicken salad. I felt it was regular, didn't see a lot of chicken. They don't offer the salsa bar. You have to ask for salsas, cilantro, onions, pico de gallo. It is anoying. Then you buy 4 pieces of chicken, it doesn't come with tortillas. You have to buy the tortillas. There... View all feedback.
My favorite place to eat. Best El pollo Loco I’ve been to. Great food, clean restaurant, and friendly staff.
Customer service needs to improve.Now, the latest, you have to order yourself using ONLY touch screens. I asked about some help ordering something obviously NOT showing on the screen, and I got a very disappointing answer from a person behind the counter, Do it yourself, and walked away from me.If you asked for help about a specific item, workers behind the counter need to help.That 's why it 's called customer service, and the customer will return again.Not in this case.More training from upper management.
The manager is some really rude lady. I called because my quesadilla was just chicken and no quesadilla and I was attempting to explain to her that I didn't receive a receipt and ordered it through the app but she actually didn't give me an opportunity to speak. I requested if she would please stop talking over me and she put me on hold for 2 minutes and then hung up the phone. People do not deserve 20 an hour
Chicken was dry. Had to wait 15 minutes for the order. Will not return.
Even though we didn't eat here often, my dad does (takeout), he loved the salad!Parking: It has a good parking spot to find
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