The Terrace At The Headland

Went to the restaurant 'the terrace ' terrible food and terrible service. Waited nearly an hour for food, for it to be served cold and just terrible quality. Had the cheek to try and charge service charge on top of an exorbitant bill. View was good, and that is about it.

Great food and friendly service. We ate the burger, seafood platter and pea and ham risotto balls with black garlic aioli. The views from the terrace are some of the best Newquay has to offer!

Food was good to look at. I had a portion of fries as I wanted a ceaser salad but the dressing had anchovies in so that was no longer an option for me. My husband had the burger and fries. Looked delicious but made him horribly sick. It tasted fine but the meat was very ‘wet’ he now thinks it wasn’t cooked. I went to pay and was given the change, I noticed in my hand I had 2 pennies and thought to myself what on earth has cost 8p as all we had was a portion of fries, a burger and fries and some water. I went back and asked for a receipt and saw they had added on a 10% service charge with no notice written anywhere and no verbal communication about it either. I personally think this is disgusting. When you’re charging £20 for a burger and fries (no salad or anything else on the plate) your profit margins are big enough as it is. I will never return here and I live here.

Evening meal in the Terrace restaurant. Came last yr it wasn’t great we were massively overcharged service v slow) , hoping it would be better . Sadly not much. My wine wasn’t particularly chilled so we asked for a colder one. They took my glass away but we had to ask twice where the replacement was, had finished starter by the time my original glass had my lipstick mark on it) which had obviously just been put in the fridge , was brought out. I ordered Caesar salad. Appeared to have almost no dressing on it so asked for some to be added , which was done. Grand total of 3 croutons, a few pieces of pretty chewy chicken a whole load of lettuce . I would be embarrassed to serve this to guests in my own home, let alone customers paying through the nose . The nice member of staff took it off our bill when I told her it wasn’t good. I’ve read management responses to negative reviews on here and I’m staggered by the sniffy attitude . Before our meal we were considering a stay here, but not anymore .

Lovely hotel, fabulous location, friendly staff, but such dissapointing dining at the hotels terrace restaurant. The food was bland, tastless, cold and inedible.