The John Francis Basset

Rude staff, exceptionally rude individuals, I went here as a couple, my husband and I don 't often go but when we do it 's normally ok. However we sat, ate and watched an extremely rude waiter, he was back and forth, moaning and insulting patrons. Even once suggested salting food but said in such away, that meant something else. He wore a bright shirt (is this uniform colours for the pub? my husband was going to approach management however we realised management was a lady who was either joining in with the terrible discussions of tainting patrons food or barking orders, being genuinely rude to other customers. I would have preferred to not go back than to bring my concerns to this person. Il stick to my local.

I overheard two members of staff insulting me and my adult children, I complained, the deputy manager Claire, she was extremely unprofessional. She sneered at my complaint, told me I am a liar and as this is happening I was surrounded by her staff. Feeling very very overwhelmed and intimidated by the staff surrounding me I walked back to my table. I sat with the manager (her boss) Liam. He was very nice and polite. He apologised for the behaviour. I explained I was complaining to the head office about the behaviour (which I did). One week later I have an email asking me not to return to the premises as per Liam's discretion. He sat with me, apologised and we cleared away our plates and went out merry way. I've had this information like I'm an aggressive criminal. Well I've asked for the CCTV and I will go further with this. I will not be intimidated by an individual to then call me a liar. If you complain you are barred? I'm a professional individual, who lives locally and this is a disgrace. I don't drink, I was having lunch. All this over beans!

Easter weekend and first visit,on par with other spoons hotels I've stayed in,parking's a pain ,suggest looking down Rectory road ,no restrictions as its residential !

Really good room and staff very helpful. Food good though breakfast is distinctly heavy on carbs and protein and low on other areas. No car parking is possible which is a bit of a nuisance. Wi-Fi intermittent is a pain.

I didn't have a room. But the service and food were excellent.