Schlotzsky's - Coppell

Great in all categories sums it up. I really enjoy their original sandwich!

The food was not great. I ordered a grill cheese with chicken and it was cold. They forgot the chicken and instead of making a new sandwhich they just put cold chicken on the one they had already made which mad the sandwhich even colder.I also ordered a cinnabun and it was hard and the only way it would not be hard is to put it on a microwave. Needless to say I was not happy with my food I got a refund for the cinnabun and end speaking with a manager with regarding my food. Is it fast food yes but it should come the correct way. I asked for a manager but the manager sent a team lead because he was to busy to come speak with me. I will not be back.

Waited in line for an online order for over 10 mins. Watched staff eat and drink and then take food to patrons inside. Without washing hands. Then finally was given my order, now cold that was sitting at the to go window the whole time. Then got to eat cold pizza with hard Avacado. (California chicken Avacado Flatbread) it was about 8:10 pm on a Wednesday...not busy!

Walked in, person at counter said what’s your order. I said well let’s start with a me saying hello. She actually rolled her eyes. And doubled down. ZERO customer service or pleasantries. I don’t ask for a lot just a hello and welcome. She remainders unfriendly and bothered the whole time. The eye roll is what really got me. Don’t know here name, no receipt or name tag. No conversation skills, no customer skills. We pay so much now so you can get $20 an hour instead of $7.25 snd all the increase in cost for a meal now I would like a simple hello, welcome and thank you. I always treat people that way!

To whoever bakes the bread at this schlotzky's, thank you. It was perfect, soft and fluffy on the inside with the perfect toasty crunch ?The service was also very friendly and sandwich crafted to perfection.