Starbucks - Cookeville

Starbucks is a parasite to the community. Stay in the big cities and stop stealing brick and motor stores from local businesses.

I would have like to give more stars as I love Starbucks however, it’s currently a bit past opening and there is not an employee in sight. Disappointing, I’m heading to take my mom off life support and would have just appreciated a cup of coffee to help with the lack of sleep right now.

At 7pm I went to get 2 drinks. As we were ordering I asked for chocolate and carmel drizzle which it did not have. When I asked if she could please fix it she made a snarky face and had an attitude. Neither drinks tasted right. It just makes me so sad to have this experience. I just wish the employees were friendlier.

I came there the morning of 11/11. It was extremely busy and I understood there would be a wait. I went inside and order 2 iced coffee 's. The cashier was very polite. Then I went to sit and wait for my drinks to be made. I sat there about 20 minutes while every name was called out except mine. The wait wasn 't the issue.My issue is that after waiting 20 minutes 2 women walked in and ordered 2 drinks. These 2 women were there maybe 2-5 minutes total and somehow they got their drinks within 2-5 minutes. That 's when I stood up and spoke to the red headed woman making the drinks. I said Its been 20 minutes and i need to check on my drinks. 2 women who were here less than 5 minutes just walked out with theirs and I 'm checking on mine . I did not raise my voice or tell the woman to make my drinks right away. I just made it known how long I had been there waiting and saw other people there who werent waiting 20-30 minutes receiving theirs.The red headed woman making the drinks rudely and aggressively said I received the tickets as they come in. I don 't control who 's order I get im doing the best i can, thanks. Basically acting as if how dare I inquire about my drinks. She basically treated me as if I was a karen because of inquiring about 2 drinks that took them 25 minutes to make. I did not respond to this woman after her hateful disrespectful response because what i felt like responding is that I wanted a refund because of being outright disrespected disregarded in front of everyone.Shortly after this woman snapped at me her and this dark haired male also making drinks said to me in a very sarcastic disrespectful way was have a great day !. Yeah they didn 't mean that. What they actually meant was screw you karen for calling us out on our service and we want you to know that you aren 't welcomed here. These drinks I bought wasn 't cheap or free. I overpaid to basically get disrespected by your barista 's. They have no right to speak to customers the way they do. Covid and every other thing is used to excuse disrespectful behavior lousy customer service.I understand it was busy but regardless if you cannot speak to customers respectfully then it 's time to find another job. The manager should be aware how their customers are being treated.Usually I never even leave reviews regardless if service is bad. But this really rubbed me the wrong way. I won 't be coming here ever again.

The workers here are always so nice and pleasant, even at 6am! I always get a blonde iced latte and I am addicted. The weekends are a little inconsistent with the drink but they are still nice!