Long - Conwy

I went to the Long Bar restaurant this evening for dinner with my brother. After waiting for 50 minutes for our meal, the food was served on a dirty table. When... read more I went to the Long Bar restaurant this evening for dinner with my brother. After waiting for 50 minutes for our meal, the food was served on a dirty table. When I pointed out that the placemats where the waitress had placed the food were dirty, she replied that they had been busy and there were other tables. This was said with attitude and, in fact, all the other tables were dirty too. The waitress cleared the finished plates away but left us to eat on a dirty table and dirty placemats. Unfortunately the food was inedible and I left most of my meal. The lasagne and chips were dried up and my brother's chips were raw. When I tried to explain to the waitress that the meal was dried up she asked us to leave on the grounds that we were upsetting other customers. At no point were we abusive. We were simply exercising our rights as disgruntled customers to complain about poor food and service. We were absolutely flabbergasted by the attitude of the waitress. We would have expected an apology as an absolute minimum. The restaurant took payment up front and when we requested a refund they point blank refused. Additiinally, we weren't given a receipt, which would have enabled us to exercise our legal rights. We asked to speak to the manager but were told by the waitress that it was her mother who wasn't there. This was the worst dining experience of my life in terms of food quality, service and hygiene. I shall not be returning. I regret not asking for a receipt so that I could take action against the restaurant as I feel so strongly about the shoddy way we were treated. Customers should never be expected to pay for substandard food served on dirty tables.

The entertainment for kids was very good, had something on every night for them. Didn 't go inside for the adult entertainment but my family said there were som... read more The entertainment for kids was very good, had something on every night for them. Didn 't go inside for the adult entertainment but my family said there were some good vocalists and comedian acts on. Food and drink was priced reasonably. Wish food was served a little later, but there 's a burger and chips place (part of the bar but basically a take away) that serve until later. My only gripe is the 'rough 'people that were bladdered around the kids area, people smoking dope and dirty toilets (outdoor ones).

Ordered drinks in the bar. Paid by contact less. Ordered food in restaurant. 3 choices not available from limited menu. Card not accepted for food. Went elsewhe... read more Ordered drinks in the bar. Paid by contact less. Ordered food in restaurant. 3 choices not available from limited menu. Card not accepted for food. Went elsewhere. Wake up cards accepted everywhere but Towyn (pub down the road not accepting cards either for food)

Food was perfect! Amazing Fry Up. Drinks good prices too, even though it was 10p dearer to buy a pint of larger compared to a pint of coke : lovely huts you can... read more Food was perfect! Amazing Fry Up. Drinks good prices too, even though it was 10p dearer to buy a pint of larger compared to a pint of coke : lovely huts you can sit in and plenty of shelter from rain or sun Would visit again, shame the entertainment wasn't on but can't be helped.

We are regulars at the longbar as we own a caravan nearby. We always have great time there so when family visited this weekend we took them all down there. My f... read more We are regulars at the longbar as we own a caravan nearby. We always have great time there so when family visited this weekend we took them all down there. My friends 6 Year old little girl was desperate to sing on stage so I went up with her and gave the compare the song and we then waited for her to be called. Imagine how gutted she was and burst into tears when he did not call her and ended the karaoke. My husband went up to the compare who rudely said he had ran out of time as the next act was coming on...and they never. He also shouted the bingo terrible, repeated numbers and went too fast and we couldn't hear him!! We will be sticking with the Morton arms in future!